dencan
Active Member
- Joined
- April 22, 2011
- Messages
- 54
- Reaction score
- 0
- City, State
- Monroe, CT
- Year, Model & Trim Level
- '11 Limited
So I just picked up my 2011 Explorer from the dealer. They needed to do my MFT upgrade so while it was going to be there I asked to have the roof rain noise and streaky windows fixed. When I called to make the appointment I gave them the TSB numbers (thanks to this forum). When I picked it up they said they did the update, performed the roof TSB and cleaned the felt surrounding the windows. Huh? What about the window TSB where parts need to be replaced? They didnt know anything about a TSB, despite the fact I gave it to them when I made the appointment. Of course they don't have the parts in stock so I have to bring it in for the fourth time in less than a year. I asked him what more i have to do to get this done as I have done everything short of ordering the parts and installing them myself! I will never buy another Ford and is all all because of poor customer service from the dealership.