JimiJak
Active Member
- Joined
- January 31, 2014
- Messages
- 75
- Reaction score
- 0
- City, State
- Grand Rapids, MI
- Year, Model & Trim Level
- 2014 Ford Explorer Sport
Got this email from Ford Marketing Manager just now. I have a 2014 sport on order, ready to ship from Chicago to Grand Rapids Mi.
Thanks for the note----and I understand the customer’s frustration, especially as they wait on a fantastic Sport unit. We have a stop ship at the moment involving all units equipped with 4WD (and as you know Explorer Sport has 4WD standard). The issue involves a driveline vibration, and they are testing all units at the plant and making repairs as necessary prior to shipping. The fix has been identified and repairs are underway now. The team is prioritizing retail units, with the full understanding that loyal customers are out there waiting. Please hold tight, we’re pushing hard to get these units into customer’s hands as quickly as possible!
Matt Zuehlk | Marketing Manager | Ford Explorer + Flex |
- updates as soon as I get them!
- Jack
Thanks for the note----and I understand the customer’s frustration, especially as they wait on a fantastic Sport unit. We have a stop ship at the moment involving all units equipped with 4WD (and as you know Explorer Sport has 4WD standard). The issue involves a driveline vibration, and they are testing all units at the plant and making repairs as necessary prior to shipping. The fix has been identified and repairs are underway now. The team is prioritizing retail units, with the full understanding that loyal customers are out there waiting. Please hold tight, we’re pushing hard to get these units into customer’s hands as quickly as possible!
Matt Zuehlk | Marketing Manager | Ford Explorer + Flex |
- updates as soon as I get them!
- Jack