GeekLegion
Member
- Joined
- November 7, 2011
- Messages
- 33
- Reaction score
- 0
- City, State
- Visalia, CA
- Year, Model & Trim Level
- Limited Explorer 301
This is already resolved, just wanted to share for those who come looking for answers.
I picked up my limited about 6 weeks ago - and thought I could set up the visor to work with my Marantec garage door opener using the remote from the old car. This is how I had set up my wife's enclave and I didn't realize there are different setup methods.
That is when I discovered that not every brand of garage door opener is compatable with the visor remote.
HOWEVER
If you call the support number listed in the manual, they will send you a receiver that you can wire to your garage door motor. Ford owners do not have to pay for the receiver. I found some Chevy Camaro owners complaning that they had to pay for the converter on another forum.
The instructions did leave out one important detail. I had to reverse the color and white wires when I attatched it to the motor - for most openers this doesn't matter, but it appears my motor is more complicated that most. After figuring that out it was pretty easy to install and set up.
Their customer support gets a thumbs up. No hassle, had an amusing conversation with them as I already had determined what was wrong. They recognized that I had already figured out the problem and didn't treat me like an idiot.
I'm going to give my extra the insallation manual to the dealer so that they can help others with this. They claimed that this is the first time someone had an incompatable garage door.
I picked up my limited about 6 weeks ago - and thought I could set up the visor to work with my Marantec garage door opener using the remote from the old car. This is how I had set up my wife's enclave and I didn't realize there are different setup methods.
That is when I discovered that not every brand of garage door opener is compatable with the visor remote.
HOWEVER
If you call the support number listed in the manual, they will send you a receiver that you can wire to your garage door motor. Ford owners do not have to pay for the receiver. I found some Chevy Camaro owners complaning that they had to pay for the converter on another forum.
The instructions did leave out one important detail. I had to reverse the color and white wires when I attatched it to the motor - for most openers this doesn't matter, but it appears my motor is more complicated that most. After figuring that out it was pretty easy to install and set up.
Their customer support gets a thumbs up. No hassle, had an amusing conversation with them as I already had determined what was wrong. They recognized that I had already figured out the problem and didn't treat me like an idiot.
"What kind of garage door opener do you have sir?"
"Marantec"
"Oh."
"Is this where you tell me that your opener isn't compatable?"
"Yeah..... We can send a converter you can add to it so it will work. You'll have to wire it yourself but you can call us back if you need help. How many garage doors do you have?"
"Sounds like I need two - one for each garage door?"
"Thats right! Can I have your address?"
"Marantec"
"Oh."
"Is this where you tell me that your opener isn't compatable?"
"Yeah..... We can send a converter you can add to it so it will work. You'll have to wire it yourself but you can call us back if you need help. How many garage doors do you have?"
"Sounds like I need two - one for each garage door?"
"Thats right! Can I have your address?"
I'm going to give my extra the insallation manual to the dealer so that they can help others with this. They claimed that this is the first time someone had an incompatable garage door.