2012 Instrument cluster problem

[SpringfieldBMW]

The Multifunction display and the Infotainment display areas of the instrument cluster on my 2012 XLT, (2100 miles) repeatedly go black (go out) and then relight with different settings/indicators than when they went black. This happened occasionally but just took a 1200 mile trip over last couple of days and it must have happened hundreds of times, staying black anywhere from a second or two to up to 10-15 seconds. The Speedometer area did not go black. Anyone have these problems before I discuss it with my dealer. Thanks for any responses.

 

[peterk9]

The Multifunction display and the Infotainment display areas of the instrument cluster on my 2012 XLT, (2100 miles) repeatedly go black (go out) and then relight with different settings/indicators than when they went black. This happened occasionally but just took a 1200 mile trip over last couple of days and it must have happened hundreds of times, staying black anywhere from a second or two to up to 10-15 seconds. The Speedometer area did not go black. Anyone have these problems before I discuss it with my dealer. Thanks for any responses.

Welcome to the Forum SpringfieldBM. :wavey:
I have the 2011 Limited and have not had that problem. I have had the MFT screen go blank a couple of times but it cleared up. I do not recall any posts about the left and right screens going blank. If I'm wrong, someone will surely post that.

Peter

 

[cnsheets]

Perhaps a loose plug connection on the back of the assembly?

 

[Marco12]

I have the same issue on my Ford explorer 2012 xlt 300 miles, the instrument cluster some times go black and relight again ,any advice?

 

[VinceL]

^ Take it in to the dealer to get fixed?

 

[briteboy]

I'll warn you up front...this is gonna sound wierd.

I had a similar problem with my 2011 XLT with MFT & Nav. After a couple of months of trying to diagnose what the conditions were that made the screen go blank, I discovered that whenever I drove the car in Manual transmission mode for more than a mile or two, the MFT would have a problem.

I liked the sport/electric shift on the tranny, so I was using it occassionally. It seems that significant use of the Manual mode caused the MFT to "overload".

I mentioned it to the dealer, but got the "deer in the headlites look".

All I know is ever since I quit using the sport shift manual mode, I haven't had the problem. (at least not since the MFT upgrade).

Told you it was wierd...:scratch:

 

[SpringfieldBMW]

Still have the problem. Haven't had the opportunity to go to the dealer yet but have the action recorded on my Iphone so I can show it to the service department since I doubt it will occur when they test drive it. Will probably take it in for the recall in the next several weeks. Otherwise, everything works perfectly.

 

[Marco12]

the dealer checked my car last week ,they said the instrument cluster need to be replaced with a new one , now i'm really concerned if they need to extract the whole dashboard.

 

[SpringfieldBMW]

Update-Dealer has ordered new instrument cluster. Told me it would be about a 2 hour job to install. Will post back upon completion.

 

[VinceL]

the dealer checked my car last week ,they said the instrument cluster need to be replaced with a new one , now i'm really concerned if they need to extract the whole dashboard.

Looking at how it is constructed, it looks like a major job and the dash will need to move out of the way.

 

[SpringfieldBMW]

Dropped my Explorer off at the dealership at 11:15 am. Dealership called at 1:26 pm notifying that the vehicle was ready to be picked up and did so. I don't think they could pull the entire dash out and replace it in less than 2 hours. Must be some way to remove the instrument cluster without taking out the dash.

 

[VinceL]

That does seem fast. That's good if they could do it without introducing a ton of squeaks and rattles, I mean pulling the dash... haha

 

[Marco12]

Dropped my Explorer off at the dealership at 11:15 am. Dealership called at 1:26 pm notifying that the vehicle was ready to be picked up and did so. I don't think they could pull the entire dash out and replace it in less than 2 hours. Must be some way to remove the instrument cluster without taking out the dash.

thanks for updatinng us ,Hope everything is going good with you

 

[SpringfieldBMW]

Everything is still working fine. No rattles, squeaks or otherwise,