Preacherman
Member
- Joined
- November 26, 2018
- Messages
- 25
- Reaction score
- 4
- City, State
- Vilas NC
- Year, Model & Trim Level
- 2013 Explorer XLT
This may be covered elsewhere but I didn’t see anything on it. If someone is aware of an existing thread please direct me there. Our 2013 explorer (recently purchased to replace a totaled Excursion) is having issues with the Navigation. I get a message that says “insert nav sd card” on the console screen and a “Navigation fault” message on the driver display. I tried a “master reset” and new sd card...no change. I then tried a software update via the USB ports (tried both ports). I’m sure the usb was correctly formatted and the software correctly downloaded to it. I could not get the software to download to the system. I’m thinking there’s a problem with the media interface/hub and or cable. I believe that the USB ports and sd ports aren’t working. I also tried another usb with music installed but the radio didn’t recognize a usb device inserted. The ports will not charge a phone either. Is there any way to verify a bad media interface without switching out the module? Everything else associated with the my touch system works properly. If anyone has advice here...it would be greatly appreciated!!