joe_c
Member
- Joined
- January 30, 2014
- Messages
- 18
- Reaction score
- 0
- City, State
- Memphis, TN
- Year, Model & Trim Level
- 2011 Explorer XLT
I purchased the vehicle used a few years back and with the help from this website got a USB to upgrade Sync software to v3.6. Fast forward to this past weekend, I got in the vehicle and it said it was waiting for the USB to upgrade. Not only was I not upgrading it, there has been nothing inserted into the USB since that update in 2014. I took it into my Ford dealership (which I trust my service guy) and he inserted a USB to get it going. It failed, so he said it would be covered under the extended warranty Ford put on the Sync devices. Got the call today that the extended warranty on the radio ended last December. He said he would split the cost, so my total would be $445 to replace the APIM.
The radio is in a quasi working state, still stuck on "Updating 3 of 9", but other than that, it is useless. Backup camera works, but I can't change radio stations. About 50% of the options work on the dash cluster.
Outside of calling Ford and filing a complaint, what are my options? I can't find the USB that I have and feel like this should be covered, my explorer hasn't even passed 100k...
Thing is, I love this car, but it has had a lot of warranty work since I bought it, including an engine rebuild around 60k.
The radio is in a quasi working state, still stuck on "Updating 3 of 9", but other than that, it is useless. Backup camera works, but I can't change radio stations. About 50% of the options work on the dash cluster.
Outside of calling Ford and filing a complaint, what are my options? I can't find the USB that I have and feel like this should be covered, my explorer hasn't even passed 100k...
Thing is, I love this car, but it has had a lot of warranty work since I bought it, including an engine rebuild around 60k.