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Hood Paint bubble issue only

Discussion in 'Stock 2011 - 2019 Ford Explorer Discussion' started by wilsor, August 29, 2011.

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    Is there a recourse for denied warranty coverage on corrosion issues on a 2015 Explorer?

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    1. Sixonemale

      Sixonemale Active Member

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      Maybe this will help, a post from blwnsmoke:

      Thread title: Aluminum hoods now covered for 5 yrs, unlimited miles

      "Not sure when this started but found this posted on the Ford site I belong to in the 2016 warranty guide.

      https://www.ford.com/resources/ford...ck-Warranty-version-1_frdwa_EN-US_03_2015.pdf

      "If aluminum body panels have corrosion or rust damage, and the damage is not the result of abnormal usage, vehicle accident, customer actions and/or extreme environmental conditions, the corrosion or rust damage repairs are covered for 5 years, unlimited miles."

      blwnsmoke, March 19, 2017ReportTop of Page"

      Sounds like it took them five years to find or admit to this problem and I don't doubt based on complaints and now they are covering the hood paint only going forward? A mistake is a mistake and it sure seems like this warranty should be retroactive back to 2011, for those owners that have corrosion or rust damage, assuming no abnormal usage occurred.
       
      Last edited: April 18, 2017
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    3. blwnsmoke

      blwnsmoke Staff Member Moderator Elite Explorer

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      I completely agree with this. They should retro it back on all Explorers that have this issue. It is a BS cop out to give a start date of when they decide to do this especially when this has been ongoing since the 2011 MY. Although mine has bubbles underneath with no peeling or flaking, at this point I'd have it repainted on Ford's dime.

      Now that I extended my warranty to 156,000 miles last week, I'd do it just so I don't have to worry that it would start in the next 3 years.
       
    4. blwnsmoke

      blwnsmoke Staff Member Moderator Elite Explorer

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      Please do not create duplicate threads/posts. They belong in the thread that contains the same topic. Yours has been merged and deleted so there is only 1 copy in the current paint bubble thread with all replies combined into this one.
       
    5. champco

      champco Active Member

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      The way the hood paint issue is handled by Ford and their dealers is a betrayal. Like in the movies "You Dirty Rat"

      Is the word paint in this new warranty??
       
    6. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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    7. 08EddieCA

      08EddieCA Active Member

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      My hood is star cracked and blistered. Since it's an '08, I consider them age spots. I figured, UV , and the heat took their toll
       
    8. John Brown

      John Brown New Member

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      Dealer just called me. I have a 13 Sport with bubbles. 96000 km and Ford is picking up the bill for $900.

      Thanks Ford! For backing your product
       
    9. Astor

      Astor Elite Explorer

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      Ford not backing up all products.

      I just got this from the dealer:

      The hood repair will be about 700.00 It will take about two to three days. Let me know when you can bring it in for service.

      Thanks

      Eric Munnilal

      Service Director

      203-391-9135

      eric@stamfordford.com

      upload_2017-5-5_10-43-31.png
       
    10. Summers22

      Summers22 Active Member

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      ^^^I wonder why they dont like you??
       
    11. blwnsmoke

      blwnsmoke Staff Member Moderator Elite Explorer

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      Did they submit to Ford or is the dealer just trying to charge you? Is the dealer aware of the new warranty?? Does the warranty date back to any vehicles that are less then 5 years old?

      Your reply doesn't really tell us much.
       
    12. kmarnes

      kmarnes Active Member

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      That's hilarious and probably true. He annoyingly hijacked a few other threads this morning posting pictures of his bubbled hood when it wasn't relevant. Attitude often goes a long way when dealing with others....
       
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    13. champco

      champco Active Member

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      Yes it does. I was nice as pie all three times I had it looked at to have it fixed and all the Shop manager did was shake his head. That dealership has lost my business. I will drive for a hour to get a oil change.
       
    14. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      No matter how nice or respectful one is, there is only so much a dealer can do about this issue. If Ford won't chip in to help then the repair cost will have to be borne by the dealer which isn't fair either since it is clearly a manufacturing issue. When you drive that hour for an oil change I'd be very interested in knowing what that dealer has to say about it, assuming you are taking it to a dealer that is.

      Peter
       
    15. Julie W

      Julie W New Member

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      I have a 2015 Explorer lease that I will be returning in October 2017. A few days ago, my husband noticed some paint bubbling on the front edge of my hood. Upon further inspection there are 5 or 6 like spots all across the width of the hood. My vehicle has had no body damage and has never been repainted. I read up on Fords rust and corrosion warranty which requires complete perforation of the metal in order for it to apply. Thinking that was extreme I swung into my dealership yesterday and asked if anything could be done prior to it completely perforating through. The service advisor took pictures and submitted a claim but called near days end to say the claim was rejected. So I'm left with a rusty hood. My biggest concern is being stuck with an out of pocket cost to repair it at lease end. Anyone with similar issues? I don't want to be held responsible to repair something that Ford won't repair under warranty just because "it's not bad enough yet."
       
    16. blwnsmoke

      blwnsmoke Staff Member Moderator Elite Explorer

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      Welcome to the forum. Your thread has been merged with the current discussion on this. If your paint is bubbling, it is covered period. It is not only covered under the 3yr/36k warranty, it is also covered under the 5yr/unlimited mileage warranty Ford came out with recently for this specific issue.

      I would be escalating this to the Service Manager or Ford.

      Lastly, we ask that you use the search function before starting a new thread so you can post same topics in the same threads.

      Good luck.
       
    17. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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    18. Julie W

      Julie W New Member

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      And therein lies the insult to my injury. Just this morning the dealership called me to let me know that despite turning me down for warranty coeverage, they don't think Ford will say anything about it at lease end and that I should just let it go. (Quite honestly I don't just trust their word on that...) I pointed out said TSB to the service advisor who's response was "yes, I know about the TSB. I've had it printed since yesterday." Isn't that the point of a TSB? When the customer comes in and demonstrates the problem it gets fixed? Wish I could figure out how to upload pictures. I'd share them with you to further describe my problem. Frustrating to say the very least.
       
    19. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      If Ford says it isn't bad enough to repair then I don't see how they can 'ding' you for it at lease end. Try and get that in writing if you can. I have leased my last 6 vehicles and am on my 7th and have never had any issues at lease end. Sometimes a dealer will be a little more forgiving if you lease from them again.
      The easiest way to post pictures is to take out a $20 Elite membership that also helps support the site. http://www.explorerforum.com/forums/index.php?account/upgrades Another way is to use a 3rd party site like Photobucket and link your pictures. Pictures posted via a 3rd party site have a habit of disappearing which can be very frustrating down the road. With an Elite membership they are saved on the Forum servers. Good luck.

      Peter
       
    20. Casey Sullivan

      Casey Sullivan New Member

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      Paranoid about matching my paint!

      Hey guys,

      I'm brand new to this forum so bare with me. I'm not very well versed in the forum world. I need advice on what to do with my Explorer. I have paint bubbles all along the edge of my hood from the corrosion of aluminum. My dealership won't touch it because its over 35,000 miles. Which is ridiculous, but that's a whole other subject. I've been detailing my cars since I could drive. I have a big selection of detailing products and tools. For some reason detailing relaxes me like nothing else. But watching that beautiful Tuxedo Black paint chipping off my hood is like torture to me. Because of this, I'm planning on taking my skills to the next level, serious paint correction. I definitely don't want to shovel out over $500 to fix a problem that could possibly come back again. I'll attach some photos of my vehicle and tell me what you guys think. Am I crazy? Has anyone effectively solved the rust bubble issue on their Explorer?
      [​IMG] [​IMG] [​IMG] [​IMG]
       
      Last edited by a moderator: June 13, 2017
    21. Josh P

      Josh P Shaggin Wagon Elite Explorer

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      The texture of the paint on the bumper is not as smooth as you usually see factory paint.
       
    22. Casey Sullivan

      Casey Sullivan New Member

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      Yeah i forgot to mention that the area under the passenger side headlight was painted by the previous owner. Wherever he went to get the work done was not a very quality shop. The paint has slowly been chipping off from debris. I'll need to fix that as well.
       
    23. Josh P

      Josh P Shaggin Wagon Elite Explorer

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      Clean car, I don't think you are crazy. I'd want it fixed too if it was my car.
       
    24. Sixonemale

      Sixonemale Active Member

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      Darker colors are much easier to match than lighter colors. Below is something that was posted in another thread that may help you with your conversations with Ford. They've admitted there is a problem with the paint on hoods and now warranty them for five years:

      Thread title: Aluminum hoods now covered for 5 yrs, unlimited miles

      "Not sure when this started but found this posted on the Ford site I belong to in the 2016 warranty guide.

      https://www.ford.com/resources/ford...ck-Warranty-version-1_frdwa_EN-US_03_2015.pdf

      "If aluminum body panels have corrosion or rust damage, and the damage is not the result of abnormal usage, vehicle accident, customer actions and/or extreme environmental conditions, the corrosion or rust damage repairs are covered for 5 years, unlimited miles."

      Sounds like it took them five years to find or admit to this problem and I don't doubt based on complaints and now they are covering the hood paint only going forward? A mistake is a mistake and it sure seems like this warranty should be retroactive back to 2011, for those owners that have corrosion or rust damage, assuming no abnormal usage occurred.
       
    25. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      It started with the 2016 Warranty Guide as I mentioned it was not in the 2015 Guide. Not sure if that covers pre 2016 models or not.

      Peter
       
    26. blwnsmoke

      blwnsmoke Staff Member Moderator Elite Explorer

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      The question is whether the repaint was already covered by Ford or if a 3rd party repainted it (accident?). If it was repainted by a 3rd party, Ford will not pay nor should they.
       

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