Sorry for the delay. Been on vacation (took my truck). Dealership ordered and installed 3 new coils, plugs, and a valve cover gasket. Took them the better part of a day to finish it all. The service manager took it for a test drive immediately afterwards which resulted in 40 miles being added to the odometer!! Not sure why he drove it, since he really had no idea how to make it stumble in the first place.
Anyway, we pick it up and get about 2 miles down the road and it's doing the exact same stumbling crap. How the service manager managed to put 40 miles on it and say its good is beyond me, when I only get a couple miles away and it's doing it several times. Called the service advisor back and told him what it was doing. He asked if I wanted to bring it back. I told him I didn't have time to mess with it then as we were leaving within two days for vacation. I advised him I would set something up when I got back in town.
Apparently Crystal (Ford Service) got my issue in the hands of the right people while I have been away. While on vacation, a regional rep left me a voice mail stating he had contacted the dealership regarding the issues I'm having. I am planning on calling him back Monday.
My salesman from the dealership (who is awesome by the way), contacted me Friday about my issues. He said he had heard I was still having problems, and asked if I wanted him to pick the vehicle up at our house or if we wanted to bring it in. I told him my wife would bring it in on Monday. He said for her to see hi and he would give her an SUV to drive. He also said that he and the owner were personally going to oversee the entire situation with our vehicle.
I guess the regional rep got their attention in a good way. I just hope they can actually get a fix for this with the Ford engineers. Big thanks to Crystal!!!
