johnmei
New Member
- Joined
- March 15, 2012
- Messages
- 9
- Reaction score
- 0
- City, State
- Boston, MA
- Year, Model & Trim Level
- 2013 XLT
I had 2 of the wheel studs broken on a wheel on my 2013 xlt. The dealer refuses to warranty the work. I had the previous 2 oil changes done there and one of them had a tire rotation. Couple of days ago someone said my driver side rear wheel looks weird(a bit wobbly) so I try taking the wheel off to check. 2 out of the 5 lugs that came off easily. Later I found that half of the stud was broken off and stuck inside the lug nut. The dealer said someone might have done something to the wheel and don't consider it a defect or a mechanics faults so they will not honor the warranty on the work.
I don't see how I could've been strong enough to break the studs with a wrench. The car is still under warranty but what does that mean if it doesn't convers when something breaks. Does anyone have contact info for a Ford reginal manager that I can talk to? I really need help to debate this with the dealer since I don't understand why I have to pay for something that I didn't break.
I'm dealing with Waltertown Ford in Massachusetts.
I don't see how I could've been strong enough to break the studs with a wrench. The car is still under warranty but what does that mean if it doesn't convers when something breaks. Does anyone have contact info for a Ford reginal manager that I can talk to? I really need help to debate this with the dealer since I don't understand why I have to pay for something that I didn't break.
I'm dealing with Waltertown Ford in Massachusetts.