Hello everyone!
I joined today because of this issue and the complete and utter lack of anyone at Ford to care. I have been having this "Shift to Park" Issue for over three weeks and it happens about 90% of the time. I have only had my 2011 Ford Explorer for 2 years and there are under 30K miles. I drove around doing shopping the other day when after pressing and depressing the black button on the gear shift, was UNABLE to make the car register that it was in park. I finally took my car to Chino Hills Ford in CA, the same dealer I purchased from. JOhnny G seemed interested in my problem and as he sat in my car, the "Shift to Park" warning was on because it faulted when I parked outside the service area and took a picture with my cell phone. He said to leave it overnight, so this morning, I get a phone call saying they could NOT get the shifting to "fault" so they weren't going to fix anything. I immediately called Ford Customer Service and yelled out the service rep when she told me "He's right, they won't fix it." I told her that was BS and after complaining she "escalated" my service call. I am so irate that I have to send my car in three prior times to fix their internal recall issues yet this little button or shifter, whatever the problem is, will not get fixed. My husband picked up the car, the service man REFUSED to say ANYTHING to him, and he was directed to the sales manager, who after the female receptionist alerted him about my husband's dissatisfaction, continued to shoot the **** with the other male employee he was engaged in casual conversation with. My husband finally yelled at hims saying he didn't have all day to wait, got the man's card (Jon Klempner) and said he would never come back. My husband drove the car home, pulled out his cell phone just in case the car "faulted" and didn't engage in park and what do you know, it failed to register in park! I cannot believe Ford will completely deny me a fix on this part when it is so obvious this is an ISSUE effecting more than just my Explorer, and that some people here have been able to have it fixed but I am flat out denied as if I am some stupid person who can't park my car. I am irate, I hate this stupid chiming and I want it fixed......yesterday!!!!!