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After much persistence, the service dept mgr ended up driving & inspecting my car himself. There was a damaged bushing that was affecting the transmission, causing the rough shifting, etc. They replaced the bushing, but also had to reset the vehicle's "memory", which they explained essentially...

Thank you, Peter. I did purchase an ESP (thankfully!!) and because my ESP ends at 100,000 miles, I plan to only keep this Explorer until that point. My dealership does address the issues I present with (in fact, my Explorer is at the dealership now as they look into some of the current problems...

I also have a 2012 Explorer XLT with similar transmission issues. And, Ford has already put a new trans assembly in this vehicle a few months ago. I've had nothing but problems with this car from the day I bought it. I'm quite disappointed in the quality of this vehicle as its been in the...