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Hi clickclack and Peter, If Peter continues being awesome at providing answers to concerned customers, I'll soon be out of a job. :D LOL, JK! Thank you, I really appreciate your help with this. Clickclack, you can find the instruction that Peter provided from the Owner Manual on page 110...

Hi imbett, The feature you are referring to is the Lane Change and is explained on page 76 of the owner guide (2nd Printing): Lane change To indicate a left or right lane change: • Push the lever up/down to the first stop position and release. The turn signals will flash three times...

Hi Coffey454, I just replied to your other post congratulating you on getting back on the road with your Explorer. :) If you ever have any questions or concerns, I'm happy to assist. Bianca

Hi Coffey454, I'm happy to hear that you're back on the road! :D The Explorer is a pretty sweet ride; I wouldn't trade it for a Volvo, either. If I can be of assistance in the future, you know where to find me. Bianca

Hi Mirolex, We're getting closer! :) Bianca

Hi Coffey454, Let me see how I can help. Please send me a private message with your full name, phone number, VIN, current kilometres, and dealer’s name/location; I’d like to review your available options. Saskia

Hi inetdoo, According to your Owner Manual, when following a vehicle in front of you, your vehicle will not decelerate automatically to a stop, nor will your vehicle always decelerate quickly enough to avoid a collision without driver intervention. Always apply the brakes when necessary. The...

Hi machine4321, Have you visited your dealer concerning this issue? Please PM me your VIN and odometer reading; I'd like to look into this and see what I can do for you. Bianca

Hi Motoarzan, Are you currently experiencing symptoms with your Explorer? Please shoot me more info so I can help. :) Bianca

Hi imbett, As peterk9 mentioned, I can loop in your regional customer service manager if needed. :) Have you talked to your dealer about the smell? If you have, please fill me in on what they've advised you. If not, I encourage you to make an appointment in the days to come so we can see...

Hi NGTD, The service manager at your local dealership is in the best position to answer any question concerning TSBs. Has the hood flutter disappeared since visiting your dealership? Fill me in on the situation, and I'll see what I can do. Bianca

Hi Fordvirgin, Concerning the buttons on the steering wheel: they should be illuminated when the headlights are on. Have you talked to your dealership about the paint peeling off your Explorer? I encourage you to make an appointment with them and get a diagnosis. Once that is done, I'll be...

Hi Calgary2013XLT, I'd like to look into this for you. Please PM your VIN, odometer reading, full name, best daytime phone number, and the dealer you're working with. This information will help me assess the next step. :) Bianca

Hi Iceracer, I read your posts concerning the noise issues with your Explorer and I'd like to help. Please PM me your full name, phone number, dealer, and VIN. I need this information to loop in your regional customer service manager. They'll be able to assist you and your dealer toward a...

Hi Trapper69, Welcome to the Ford Family! :biggthump I'd like to loop in your regional customer service manager. They'll get in contact with you and your dealer to work towards a resolution. I want to ensure that your experience with your Explorer is delightful going forward. Please PM me...