2013 Explor main computer destroyed engine?

[ken10]

thanks, i believe that you guys are correct, of course i did try to restart it when it died at idle, pretty much what anyone would do. i typically never get emotional or abrasive as it seems to make things worse. i would hope that like in any situation like this a company rep would listen and review everything including me owning other ford products and keeping up with maintenance records....funny thing is the dealer asked me to come back with a second key so he could program the computer as it requires two keys, you would think a ford dealer would not make this request, i did not return with the second key, he said that he could make something work if i could not get the second key to him...was this a normal request for a dealer?

 

[bigdude2468]

You still didn't answer the question which is extremely confusing. What type of warranty do you have that covers the computer but not the motor? Drivetrain is 5yr/60k and after that, there is no longer a warranty.

Second, it is possible for a fuel injector to stick open and melt down a cylinder. Although different type of motor, I've seen Diesel motors in all 3 brands melt a piston because an injector stuck open. It doesn't take long if the injector is open and just dumping fuel into it.. the EGTs raise considerably.

Do they want $6,100 for a motor installed or just the motor?

You can get a motor for $3,465 through Ford.. $2,500 is extreme for labor..

http://parts.autonationfordwhitebearlake.com/oe-ford/dl2z6006a

Diesel engines are direct injected directly into the cyl, the Ex engine I don't believe is DI.

 

[182RG]

Diesel engines are direct injected directly into the cyl, the Ex engine I don't believe is DI.

EcoBoost = DI. The NA engine is PI (port injection).

 

[dco43054]

nothing is being held back, i dont know what i dont know[/url]

Not trying to imply you are being less than forthcoming, just that there is a bigger problem.

First and foremost - the service tech is not the authority on warranty coverage.

Regarding the $900 you've already been charged - if you haven't paid it, don't. It's part of this whole issue, so if there is warranty coverage, it could be covered as well. I would think it would as it was time spent diagnosing the issue.

You are almost at the point where I'd suggest finding an attorney who is experienced in dealing with issues like these. It makes no sense for someone to say a "main computer" failure caused the problem, but only the electronics are covered.

It would be like saying "the oil pump failed" (under warranty) so we'll cover the cost of the oil pump itself, but not the catastrophic damage caused to an engine from no oil flow.

Ultimately the warranty and related state law will control what is and isn't covered. If in fact it was a covered component that caused the failure, and if Ford (the manufacturer, not dealer) is not acting like they will cover all, or substantially all of the repairs, an attorney is the person to help you understand your options.

 

[blwnsmoke]

You are almost at the point where I'd suggest finding an attorney who is experienced in dealing with issues like these. It makes no sense for someone to say a "main computer" failure caused the problem, but only the electronics are covered.

I don't think he is even close to that point yet. He hasn't heard back from Ford regarding the case and nothing has been denied yet. Once you get an attorney, Ford closes its doors and it is going to cost a considerable amount of money to pursue this.

He needs to relax, be firm but neutral and see what Ford comes out with. IF the tech diagnosed the failure as the computer which seems to be covered in the warranty guide then as stated, everything that the computer caused to fail is a covered repair (it has happened to me and that is the result).

At this point it seems the tech has diagnosed, gave his opinion and waiting to hear from Ford. That is the way it works and everything seems to be going in the right direction thus far based on the info that was given. People are so quick to throw the "attorney" word around in this sue happy country.

 

[dco43054]

At this point it seems the tech has diagnosed, gave his opinion and waiting to hear from Ford. That is the way it works and everything seems to be going in the right direction thus far based on the info that was given. People are so quick to throw the "attorney" word around in this sue happy country.

That's the nice thing about opinions - everyone has one.

What I said was "about the point". I've not advocated filing suit against anyone. But there is a point, and it's not that far off, where a person in this situation needs to understand their specific rights and options so they can effectively negotiate with the manufacturer.

If Ford (the manufacturer) comes back and says "Relax, we're taking care of everything". Fantastic. If not, then this is a big enough issue that a person needs to be well, and professionally, informed.

 

[ken10]

well, there is little to update, except that the regional service mgr simply replied to the dealer that there would be no assistance. the dealer was a bit surprised as well. i have left 3 professional voice mails to the regional asking for a simple explanation on how a warrantied PCM can malfunction ruining a good engine and ford not offer any help. i guess it is just my turn to draw the short straw. the dealer said that they would help a bit. the dealer explained that the fuel injector must of stayed open and caused the damaging pressure in the cylinder and rod. of course i will trade this explorer in asap depending on the new motor warranty and probably will buy a Honda or Toyota.....sad