360 degree camera functions disappeared

[Spacey]

Took my 2020 ST to the dealer for a number of items including the rear camera recall. Most of the items "Could not be replicated", including the nasty manure smell constantly present from the ventilation system. However after performing whatever repair is required for the rear camera recall the 360 degree synthesized camera view is now gone. When selecting the 360 degree view from the camera screen one now gets a messed up version of the rear camera only. Anyone have any ideas? I will call them back on Monday but suspect I'll get a "that's the way it is supposed to work now" response from the technician.

 

[peterk9]

What exactly did they do with the camera? Just a software update? It should be on your invoice.

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Peter

 

[Spacey]

According to the invoice they did nothing. The rear camera recall isn't mentioned. But obviously they did enough to screw up the system functionality. It used to basically work with a occasional blue screens. Now it doesn't work.

 

[Sgt1411]

Took my 2020 ST to the dealer for a number of items including the rear camera recall. Most of the items "Could not be replicated", including the nasty manure smell constantly present from the ventilation system. However after performing whatever repair is required for the rear camera recall the 360 degree synthesized camera view is now gone. When selecting the 360 degree view from the camera screen one now gets a messed up version of the rear camera only. Anyone have any ideas? I will call them back on Monday but suspect I'll get a "that's the way it is supposed to work now" response from the technician.

That is totally incorrect, the tech needs to get another job as he clearly doesn't understand Ford vehicles.

I would take him out into the new vehicle lot and show him another Explorer then bounce his head off the SYNC3 screen (oops that's inside voice your not supposed to hear that)

After that I would write the Service Manager a complaint email and go to another dealership if that's an option.

For the smell issue try changing out the cabin filter its cheap and quick but might get rid of the smell.

 

[peterk9]

That is totally incorrect, the tech needs to get another job as he clearly doesn't understand Ford vehicles.

I would take him out into the new vehicle lot and show him another Explorer then bounce his head off the SYNC3 screen (oops that's inside voice your not supposed to hear that)

After that I would write the Service Manager a complaint email and go to another dealership if that's an option.

For the smell issue try changing out the cabin filter its cheap and quick but might get rid of the smell.

Just to clarify, the member has not taken the vehicle back yet so the tech has not had an opportunity to check it out.

Peter

 

[Spacey]

Sgt,

Thanks. I need be be clear that no technician told me it was supposed to work this way. My frustration with having to drive 15 miles (45 minutes) each way through L.A. traffic just to have them mess it up; now having to do it again; led me to make an anticipatory statement about how they'll screw it up next time. It will probably go OK.

Regarding the smell, I had already replaced the cabin air filter and tried to vacuum out the intake area where the filter sits. No change. I have sinus issues and can't smell much, but this odor is obvious and also noted by my wife. For the service folks to say it "Can't be replicated" is ludicrous. I'm guessing that there is some sort of bacteria or mold growth in the system. The question is why and how can it be cleaned out.

 

[Sgt1411]

Sgt,

Thanks. I need be be clear that no technician told me it was supposed to work this way. My frustration with having to drive 15 miles (45 minutes) each way through L.A. traffic just to have them mess it up; now having to do it again; led me to make an anticipatory statement about how they'll screw it up next time. It will probably go OK.

Regarding the smell, I had already replaced the cabin air filter and tried to vacuum out the intake area where the filter sits. No change. I have sinus issues and can't smell much, but this odor is obvious and also noted by my wife. For the service folks to say it "Can't be replicated" is ludicrous. I'm guessing that there is some sort of bacteria or mold growth in the system. The question is why and how can it be cleaned out.

The fresh air is brought in through the grills at the base of the windshield under the hood, any chance something foul got in there?

 

[Spacey]

The fresh air is brought in through the grills at the base of the windshield under the hood, any chance something foul got in there?

Thanks for the input. I previously removed all the clips to lift the intake grill but it didn't readily move so I stopped rather than force something. Doing more research before trying again. I did remove and replace the cabin air filter and there wasn't any significant debris on it and I believe it's chamber is directly linked to the outside air intake. I had a previous post on this smell issue and if there is to be more discussion on it, we should probably move it to that location.

Regarding the disappearing camera functions I spoke with the dealer service writer and was told "something probably wasn't configured properly, when do you want to bring it back in?" My follow up question asking whether technicians were required to actually test things to see if they work after "configuring" them went unanswered.

 

[peterk9]

They may have just tested the camera and not the 360-degree view.

Peter

 

[hbalek]

They may have just tested the camera and not the 360-degree view.

Peter

I had the recall service for the camera software update done on January 14. I had not had the blue screen for 2 months. Today it happened for the first time since a month before the recall work. Now the dealer said they will order a camera and replace it. Let's see if that takes care of it! Does anyone know what actually fixes the problem: software update, camera or image module replacement?

 

[Sgt1411]

I had the recall service for the camera software update done on January 14. I had not had the blue screen for 2 months. Today it happened for the first time since a month before the recall work. Now the dealer said they will order a camera and replace it. Let's see if that takes care of it! Does anyone know what actually fixes the problem: software update, camera or image module replacement?

Dont quote me but my understanding was the 2020MY had hardware and software issues, remember the 3rd party camera supplier had bad boards in rear cameras for Dodge, GM, and Ford. The 2021MY then got the new hardware but the software required a flash. I got the 2021 reflash and been good ever since.