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Ford Explorer Community - Maintenance - Modifications - Performance Upgrades - Problem Solving - Off-Road - Street
Explorer Forum Covers the Explorer ST, Explorer Sport, Explorer Sport Trac, Lincoln Aviator, Mercury Mountaineer, Mazda Navajo, Ford Ranger, Mazda Pickups, and the Ford Aerostar
Check the connection on the transfer case and disconnect the battery for about an hour. Then reconnect the battery, let it idle for about 5 minutes with NO A/C, no radio, just let it idle and it will reprogram the PCM. Most of the time that will fix it and save you some $$$.
Do you have your foot on the brake and the transmission in Neutral when you try to switch to 4LOW? Probably a problem with the shift motor if you do and it's not switching. You can try cleaning the shift motor yourself. Search the 4x4 doesn't work threads and you'll find a link to the Singleton maintenance site. Instructions on troubleshooting/cleaning/fixing are there.