Ford Says It Will Take $270 Million To Fix Camera Issues

[peterk9]

Since this issue has been discussed in various threads, I thought perhaps this should be on its own.

https://fordauthority.com/2023/09/ford-says-it-will-take-270-million-to-fix-camera-issues/

Peter

 

[BKennedy]

Reading that article, I don't understand why they are having so much trouble fixing a camera. I can buy a camera and monitor off ebay for $28 that works good with a good picture.

 

[Pioneer4x4]

I BET that there will be some HUGE contribution by whatever vendor provided the faulty ones. That's some serious coin, and a drop in the bucket probably in lost sales, and future people staying loyal to the brand.

 

[blwnsmoke]

Reading that article, I don't understand why they are having so much trouble fixing a camera. I can buy a camera and monitor off ebay for $28 that works good with a good picture.

Because it was an issue with the circuit boards inside the cameras. They now have to be replaced at Fords cost and then pay dealers labor to replace them all.

 

[BKennedy]

Because it was an issue with the circuit boards inside the cameras. They now have to be replaced at Fords cost and then pay dealers labor to replace them all.

I think you missed my point. There shouldn't be an issue. Digital cameras are inexpensive to produce. They should have made it right the first time around. If I can buy a backup camera for $28 that lasts me 10 years being parked outside with the sun on it, what's up with Ford? Do they not test anything before throwing it into production?

 

[peterk9]

Because it was an issue with the circuit boards inside the cameras. They now have to be replaced at Fords cost and then pay dealers labor to replace them all.

They have also added a gold-tipped connector which supposedly fixes the issue but sourcing it has been difficult.

Peter

 

[blwnsmoke]

I think you missed my point. There shouldn't be an issue. Digital cameras are inexpensive to produce. They should have made it right the first time around. If I can buy a backup camera for $28 that lasts me 10 years being parked outside with the sun on it, what's up with Ford? Do they not test anything before throwing it into production?

I didn't miss your point. I think your point is flawed. Of course they test them but when you have a dozen or two preproduction vehicles, it's not the same as 3/4 of a million on the road. My 2020 with 74k had its camera replaced once and haven't had an issue since.

My sister in laws 2021 hasn't had a single issue with theirs.

Sometimes things are hard to catch because of sample size. And then add the fact Ford didn't make it the part.

I believe Ford switched manufacturers for the cameras now which is why it took so long to get new ones. It takes time to be able to start manufacturing a new product.

 

[BKennedy]

There are just too many problems with Fords, and car manufacturers in general, over the past several years. They need to get their act together.

 

[JAMADOR]

Hoping all the pieces are in place by the time my 9/18 appt comes up. Would really like to get it all done in 1 stop vs needing to make an additional appt for it.

 

[peterk9]

According to a post I read on the Lincoln forum, as of yesterday they are currently replacing the cameras at a rate of 800 per week on over 5000 Aviators sitting in Chicago. This was mentioned to him by the dealership after a conference call with several Lincoln dealers and the zone manager.
I don't know of any specific info on the Explorer or if the same is being done with them.

Peter

 

[JAMADOR]

Hopefully they're shipping parts to dealers already, 2 weeks out, so hopefully it's ready when I drop it off

 

[peterk9]

Hopefully they're shipping parts to dealers already, 2 weeks out, so hopefully it's ready when I drop it off

My understanding is that those vehicles sitting in Chicago will be done first. When completed, the next batch will be sent out to the dealers.

Peter