detroit
New Member
- Joined
- February 27, 2019
- Messages
- 2
- Reaction score
- 1
- Year, Model & Trim Level
- 2015 Explorer Limited 4WD
Hello everyone! I apologize that my first thread is one looking for help instead of an introduction, but I really need some assistance.
I recently purchased my wife a 2015 Ford Explorer Limited 4WD, which she loves. I have been driving it for the last few days since my F250 is currently getting ARP head studs and a South Bend double disc clutch installed. I hopped on the Ford site to check and see if there were any recalls for the Explorer and noticed an update available for the My Ford Touch software.
I followed the instructions to the letter, using an 8GB USB drive formatted in FAT32, unpacked the .zip file into the root folder and went to install the update. At around the 10% mark, the display stated that there was a problem detected with the USB drive. This is the full screen dialog:
"Updating SYNC Image
Problem detected with USB Storage Device. Please contact SYNC support or try to download the update again. Then plug the USB Storage Device with new update files into SYNC to continue upgrade."
When I start the vehicle, I am greeted with the following message:
"Updating SYNC Image
Waiting for the USB Storage Device."
I downloaded the update again to a larger 64GB USB drive, formatted it to exFAT and got the problem detected message immediately upon inserting the USB drive. I reformatted both and did the steps again with each USB drive several times getting the same result. It doesn't even try to start the update, it just gives me the problem detected message. I cannot seem to access the main screen at all, which doesn't allow me to fully control the climate, phone, backup camera, do a complete reset, etc. I contacted the SYNC chat on Ford's site and they are telling me I have to take it in to the dealer, which I have scheduled for next Wednesday. This really is upsetting since I know they are going to charge me a boatload to service it, and I got into this mess by completely following Ford's instructions from Ford's site, using Ford's software.
My wife is also going to kill me...so there's that. Any help would be GREATLY appreciated. Thank you very much in advance.
I recently purchased my wife a 2015 Ford Explorer Limited 4WD, which she loves. I have been driving it for the last few days since my F250 is currently getting ARP head studs and a South Bend double disc clutch installed. I hopped on the Ford site to check and see if there were any recalls for the Explorer and noticed an update available for the My Ford Touch software.
I followed the instructions to the letter, using an 8GB USB drive formatted in FAT32, unpacked the .zip file into the root folder and went to install the update. At around the 10% mark, the display stated that there was a problem detected with the USB drive. This is the full screen dialog:
"Updating SYNC Image
Problem detected with USB Storage Device. Please contact SYNC support or try to download the update again. Then plug the USB Storage Device with new update files into SYNC to continue upgrade."
When I start the vehicle, I am greeted with the following message:
"Updating SYNC Image
Waiting for the USB Storage Device."
I downloaded the update again to a larger 64GB USB drive, formatted it to exFAT and got the problem detected message immediately upon inserting the USB drive. I reformatted both and did the steps again with each USB drive several times getting the same result. It doesn't even try to start the update, it just gives me the problem detected message. I cannot seem to access the main screen at all, which doesn't allow me to fully control the climate, phone, backup camera, do a complete reset, etc. I contacted the SYNC chat on Ford's site and they are telling me I have to take it in to the dealer, which I have scheduled for next Wednesday. This really is upsetting since I know they are going to charge me a boatload to service it, and I got into this mess by completely following Ford's instructions from Ford's site, using Ford's software.
My wife is also going to kill me...so there's that. Any help would be GREATLY appreciated. Thank you very much in advance.
