Miles to empty on Hybrid

[jpeckinp]

So a new issue popped up last night. Our '21 Explorer Hybrid was at a 1/4 tank and saying 35 miles to empty. The low fuel light never came on. My wife filled up and the gauge went to full but the MTE only went up to 93 miles. I told her check it again in the morning and see if it corrected itself. It didn't.

So any clues how to fix this? I thought maybe unplug the battery like most cars, but does this work on a hybrid?

 

[Pioneer4x4]

So a new issue popped up last night. Our '21 Explorer Hybrid was at a 1/4 tank and saying 35 miles to empty. The low fuel light never came on. My wife filled up and the gauge went to full but the MTE only went up to 93 miles. I told her check it again in the morning and see if it corrected itself. It didn't.

So any clues how to fix this? I thought maybe unplug the battery like most cars, but does this work on a hybrid?

Does the fuel gauge show full? How many gallons did it take?
My W.A.G. is it will clear itself like many other modern car mysteries...

 

[jpeckinp]

Oh yeah it's full I think it was 17 or 18 gallons to fill. And the gauge does show full.

 

[J_C]

Distance To Empty Inaccurate - 2020 Ford Explorer/Police Interceptor Utility & Lincoln Aviator

NHTSA ID Number: 10180365

ford.oemdtc.com

Since it was only last night, you might just wait, may fix itself.

 

[jpeckinp]

Distance To Empty Inaccurate - 2020 Ford Explorer/Police Interceptor Utility & Lincoln Aviator

NHTSA ID Number: 10180365

ford.oemdtc.com

Since it was only last night, you might just wait, may fix itself.

Yeah I saw that TSB. I'm not really worried about it since the gauge still works. My wife on the other hand has called me 3 times about it.

 

[jpeckinp]

Yeah I saw that TSB. I'm not really worried about it since the gauge still works. My wife on the other hand has called me 3 times about it.

Well it still isn't working. Tried removing negative terminal on front 12v battery left it off for about 20min and did nothing. Might have to figure out how to get to back battery.

 

[Sea_Ray]

SSM 50622 2020 - 2022 Explorer/Aviator/Police Interceptor Utility - Distance To Empty Inaccurate - Underestimating Actual Range

Some 2020 - 2022 Explorer/Aviator/Police Interceptor Utility vehicles may display a distance to empty value in the instrument panel cluster (IPC) that does not correctly represent the actual fuel level of the vehicle. This may be due to excessive idling and/or a learned value in the powertrain control module (PCM) that is incorrect. To correct the condition, perform the PCM - Reset the Keep Alive Memory (KAM) application in the appropriate Ford diagnostic scan tool. For claiming, use Causal Part 12A650 and applicable labor times from Section 10 in the Service Labor Time Standards (SLTS) Manual. Take it to Dealer

 

[jpeckinp]

That's the first that I have seen of others years than the 2020. Thx

 

[Sea_Ray]

That's the first that I have seen of others years than the 2020. Thx

I use the Ford Site to search by Vin or Year and Model What's amazing to me is the carryover on problems to new models going back 4 years or more. One Example is the Transmissions

TECHNICAL SERVICE BULLETIN 10R60/10R80/10R80 MHT Automatic Transmission - Harsh/Delayed Engagement And/Or Harsh/Delayed Shift - Built On Or Before 23-Dec-2022	22-2428 26 May 2023​
This bulletin supersedes 23-2152. This bulletin supersedes 22-2139. This bulletin supersedes 22-2102. This bulletin supersedes 21-2377. This bulletin supersedes 21-2434. Model: Ford 2021-2023 Bronco 2018-2023 Expedition 2020-2023 Explorer 2017-2023 F-150 2018-2023 Mustang 2019-2023 Ranger 2020-2023 Transit Lincoln 2020-2023 Aviator 2018-2023 Navigator