ScoopFl
Member
- Joined
- January 31, 2012
- Messages
- 20
- Reaction score
- 0
- City, State
- Jacksonville, FL
- Year, Model & Trim Level
- 2013 Explorer Limited
Ford Customer Service called me first thing this morning and said the hold up on delivery concerned a "quality control" issue. No further info was available, but I would be kept informed. I then called my dealer and shared with him my frustration and concern. He was also concerned and stepped up. He made a call to his contact at Ford and learned that there was a hold on shipping of recently produced 2013 Explorers because of an issue with the "fuel line jumper". So, until Ford addresses that issue I guess we're all on hold.
Thanks to my dealer for making the effort to find out what was happening. Also, thanks to Cory for touching base with an email.
Thanks for that info. My dealer told me Friday there is some type of QA hold but I couldn't imagine they are QA holding mine at the rail yard in Chicago where it has been since 3/23. I'd think they'd take them back to factory or ship and have the dealer make any fixes. I'm not happy about the hold but it feels slightly better to know what is going on. Looks like I better go ahead and get the oil changed in my trade in since I may be driving it for a while longer.