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I tried using a US VPN and I still get the same error. Shaay, any thoughts?

Yes, I can get there but there isn't an option for Sync version checker

Same thing. I also tried on a different browser, and was prompted to sign in but then got the same error.

That link gives me this: System error Sorry, we are unable to process your request at this time. Please try again later or contact us.

As I am in Canada I cannot run a Vehicle Health report. The only instructions I can find say I need the USB stick that was used to update the MFT, which I don't have, the dealer has it.

One question...will the dealer update syncmyride.com? It currently states that I am still on 2.11

Finally updated! My local dealer took some convincing...like the dealer where I bought the car, they insisted that there be a fault before they could upgrade. I showed them that there was a problem with charging my phone over USB (continually popping up with a message stating that the device was...

Thanks Shaay...it is booked in on Monday at my local dealer. Thanks to everyone on the thread for the help.

It does...However, seems to pertain only to the US? No mention of Canada... Last updated 10/29/2016 We found the following field service action listed on your vehicle. VIN: 1FMHK8F8X******** FSA Title: SYNC WITH MYFORD MYLINCOLN TOUCH WARRANTY EXTENSION COVERING ACCESSORY PROTOCOL INTERFACE...

Thanks! This definitely applies to Canada correct? It is not US only?

I recently bought a 2012 Explorer Limited. I am in Canada. I registered it on the Ford website, and it says my current version is 2.11. I'd like to upate this...I had a conversation on this forum with the Ford IVT team who told me that it was not possible for me to update from this version...