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Amarzhunn, All Ford vehicles are equipped to display radio information, however, Lewisra is correct in stating that the available information is station dependent. Sounds like you may need a trip to the dealer though for the USB and Siri issues. A hands on approach would be best now...

Hey magicaltrevor70, jmr061 is correct about the 12M02 coverage. This extended warranty covers the APIM replacement, as well as, software updates. Since the update is dealer install only, you can advise them that you spoke with the IVT team and confirmed the update is covered. Cara

Amarzhunn, Yes, we will still be supporting all SYNC systems, not just the newer ones. When you have the music playing on the phone and give the voice command BLUETOOTH AUDIO on the vehicle, what happens? Have you tried resetting the phone and SYNC system, then pair it back with a clean...

I responded to your PM. Get back to me when you get the chance. Shaay

Hi joe_c, Sounds like you had an eventful evening! I'm glad to hear it's working again. Please send your VIN in a private message; I'd like to take a look into the warranty. Shaay

Thanks for the update. If you have version 3.8 installed, you should be able to activate Siri from the steering wheel: https://owner.ford.com/how-tos/sync-technology/sync-3/phone/how-to-use-your-iphone-and-siri-eyes-free-with-sync-3.html I know this article says SYNC 3, but it pertains to the...

Hi dco43054, Great step to try! Let me know if that works, so we can move forward. Shaay

No problem, Ark=D! I'll respond shortly. Shaay

The latest version for all vehicles with MyFord Touch is A7. You might be able to find it somewhere else, but this is the official site to check for updates: ford.navigation.com/home/en_US/FordNA/USD If there is an issue with the APIM, it might be covered under the extended warranty for your...

Hi Ark =D, I'm unable to comment on the aftermarket dash kit, but I do have a question. What SD card do you have now? A7 is the latest. Also, if you see the NO GPS symbol continuously when you're not in a poor GPS-access area, you might have a hardware issue. Shaay

Hi thefranchise713, I see that you reinstalled the software on the iPhone. Did you also set it up as a new device and try the USB before loading your backup? Shaay

Hi tbradshaw, thefranchise713, peterk9, and Lewisra provided some great suggestions. I recommend reformatting the drive then add a few songs. Gradually add more songs to see when/if you experience issues. As Lewisra stated, you may have a corrupt file. This may help find that file. SYNC does...

No worries. Just keep that in mind for the next time. If you have the e-brake engaged, you'll see a warning for the brakes on the report. Shaay

Hi Exit32, Do you know if the emergency brake was pulled when you ran the report? Shaay

Hi Derek Fortner, Peterk9 provided some great info. The CD eject button is a little sensitive. A master reset was a great troubleshooting step, but you'll need to make an appointment to visit the dealer if you're not accidentally tapping it when going to change something on the screen. Keep me...

Awesome! Thanks for the update, Ahmed. I'll be here if anything else comes up. Shaay

Hi naiku, I understand your concerns. Most update are available online; however, this version adds two new features: Vehicle Health Report and 911 Assist. Because of this, a dealer is the only way to obtain the software. It's not as simple as uploading it to a USB drive. Shaay

Hey everyone! rayethan is correct. Version 2.1 is the latest software available for 2008 & 2009 vehicles with SYNC. This update can only be installed at the dealer. Contact one to schedule an appt: https://owner.ford.com/dealer-locator.html Shaay

SYNC supports MP3, WMA, WAV and ACC. You can also find all this info in the Owner's manual: http://www.fordservicecontent.com/Ford_Content/catalog/owner_guides/13204om4e.pdf It's on page 307. Shaay

I agree with Lewisra. SYNC doesn't know what to do when something is in the correct format or corrupt. Keep me in the loop. Shaay

Thanks, Ahmad Salem. I suggest trying a master reset then reload the music: https://owner.ford.com/how-tos/sync-technology/sync/settings/how-to-perform-a-master-reset.html If you're still experiencing issues, you'll need to remove some songs. There isn't a specific song limit; however, SYNC uses...

Glad to hear you figured it out, timoconn! Shaay

Hi Ahmad Salem, When you connect a media device for music, SYNC indexes the content to display song info (artist, song title, etc). It's possible that SYNC froze while trying to index because it was too much. Which system do you have...

Hi timoconn, If the cause of the issue is determined to be the APIM, it will be covered. I suggest visiting a dealer for assistance: https://owner.ford.com/dealer-locator.html Shaay

We will still continue to support and release updates for all SYNC versions. peterk9 is correct. The Social site is he best place to share your feedback. Our engineers monitor the site periodically. Shaay

You're welcome, Robert Lau. I understand how that can be concerning. Let's hope everything goes great from now on. Keep me posted! Shaay

Hi Linux3, Have you done the master reset: https://owner.ford.com/how-tos/sync-technology/myford-touch/settings/how-to-perform-a-master-reset.html You can also snap a video of the issue when it happens to show the dealer what's going on. Make sure they check for software updates as well. Shaay

Hey everyone! I understand your concerns. It's not possible to listen to two different media sources at the same time. Get your voice heard on our Social site: Social.Ford.com Shaay

Hi deewan, I agree with the dealer. Schedule an appointment, so they can take a look at it. They'll be able to explore the entire vehicle for a root cause. Keep me posted! Shaay

Hi jktheandies, Are you switching over to Bluetooth Audio: https://owner.ford.com/how-tos/sync-technology/myford-touch/entertainment/explore-entertainment-by-voice.html Get back to me when you get the chance. Shaay

Hey Robert Lau, The replacement of the APIM usually takes less than one day. The dealer may require more time due to parts on hand and scheduling requirements. The APIM is the brains of SYNC and is not always accessible as a spare part. Shaay

Hi opam, Happy to hear that your problem was solved! Reach out again if you need future assistance! :) Cara

Hi opam, You've done a lot of troubleshooting! The master reset was a good route to take; however, you're unable to reinstall an update. The download only appears on your profile when the software is not current. You will need go to the dealer to have this issue corrected. They may need to...

Glad it worked, bigwex! I assumed you had a Mac, but I needed to make sure before I provided the answer. For some reason, Apple's default extraction program (Archive Utility) doesn't unzip the files correctly. Using a different program was the correct route to take. Let me know if need...

Hi bigwex, Which system do you have: owner.ford.com/how-tos/sync-technology/all/get-started-with-sync/how-to-identify-your-sync-version.html?model Also, are you using an Apple or Windows computer? Let me know, and I'll assist. Shaay

Hi chipito, I'll pass along your thanks to Carar. :) Shaay

Hi chipito, I recommend contacting your local Customer Relationship Center for further assistance: http://corporate.ford.com/our-company/country-websites Cara

Hi mtpina3, Please reach out to my Ford Service counterparts for this concern: http://www.explorerforum.com/forums/member.php?u=157968 Shaay

Hey Pappy35, Here is some info on Android Auto and SYNC 3: Android Auto - https://media.ford.com/content/fordmedia/fna/us/en/news/2016/01/04/sync-apple-carplay-android-auto.html SYNC 3 - https://owner.ford.com/how-tos/sync-technology/sync-3/setup/getting-started-with-sync-3.html Let...

Hey scoutexplorer, Since you have the latest software version, I recommend performing a master reset: http://owner.ford.com/how-tos/sync-technology/myford-touch/phone-setup/how-to-perform-a-master-reset.html?sync=my-ford-touch. If the reset doesn't resolve the issue, then you'll have to make...