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It's too cold to have a broken moon roof, MatthewJordan. Please pass on the current odometer reading; I'll check the available resources. Kwasi

Congratulations on your recent purchase, Calgary2013XLT. Please PM me your VIN, full name, daytime phone number, and dealer info; I’ll escalate your concern to the regional customer service manager. Kwasi

Allow me to assist, Canuckguy. Please PM me the VIN, daytime phone number, full name, and preferred dealer info; I'll escalate your concern to the regional customer service manager. Also, feel free to choose other dealers as they are owned and operated independently. To locate one, click on...

I can get your regional customer service manager to assist, broken strut. Please PM me your VIN, odometer reading, full name, daytime phone number, and dealer info; I'll escalate your concern. Kwasi

Your satisfaction is what we strive for, 09svt. Please PM me your VIN, registered name on the vehicle, daytime phone number, booking arrangements, and dealer info; I'll escalate your concern to the regional customer service manager. Kwasi

I'm happy to assist, 09svt. I highly recommend taking your vehicle to the dealer for diagnosis. Please send the odometer reading; I'll check the available resources. Kwasi

I understand your frustration, 4Buckster. I've added your latest post to the documentation. Please check your inbox; I've sent you the case number for your record. I’ll be here if you need anything within my scope. Kwasi

I can see how this would be frustrating, 4Buckster. Please PM me your VIN, odometer reading, full name, and daytime phone number; I'll document your product feedback. Kwasi

I checked into your case, broken strut; I see that the CSM and dealer have been in communication, but that you haven't received a call since 9/30, when they left a voicemail. Did you receive that message? Please let me know if you'd like for me to submit a request for a follow-up call to be made...

Thank you for such helpful information, Peter! It's greatly appreciated. :) I received your PM earlier in the week and asked for some clarification of your concern, and here it is! Thanks for bringing this to the attention of the forum. Peter is correct about the part status; I don't have...

I suggest scheduling an appointment with your local dealer for diagnosis, bmmz. Then, please send me a private message with your full name, VIN, best daytime contact number, and servicing dealer information so I can get this escalated. Brittany

I'm happy to assist, Vermillion. Please PM me your VIN, full name, daytime phone number, and dealer info; I will loop in your regional customer service manager. Also, I suggest making an appointment with your dealer at your earliest convenience; be sure to include the booking arrangements in...

My colleague Brittany escalated your concern to the CSM, 4Buckster. According to the case notes, you've been a loyal customer to your dealer. Also, your CSM is actively working with your dealer to assist. Please let me know if you need anything. Kwasi

You're welcome, CanAdrenalin; I'm more than happy to help! I can see what you're saying about your ESP. I actually just received your private message regarding this and sent you some resources there; if you have any other questions, just let me know and I can do some more research. Brittany

I'm glad to hear you have an upcoming appointment, CanAdrenalin. I'll be on the lookout for any updates. Have a great day! Brittany

Glad to hear it, NGTD! If you have any questions moving forward, you know where you find me. :) Have a great day! Brittany

I'll stick with what I said in my last post, CanAdrenalin: I suggest reaching out to your dealer as soon as possible regarding the diagnosis/repair and the coverage. As they're independently owned and operated, coverage and costs sometimes vary, so it is best to speak to them about it...

I'm happy to assist, broken strut. I suggested taking your vehicle to your local dealer at your earliest convenience. To help locate the nearest, please use this link: http://www.ford.ca/dealerships/locate/ Also, PM me your VIN, full name, daytime phone number, and dealer info; I'll assess the...

I'm glad to hear that this is being taken care of, Drako99. I looked into your case and see that you have a call from the regional customer service manager scheduled for today. Please let me know if you need anything moving forward; you know where to find me! :) Have a great day! Brittany

I suggest scheduling an appointment with your dealer for diagnosis, CanAdrenalin. Then, please fill me in with the details, including your full name, dealer information, best daytime contact number, and a current odometer reading; I'll see what I can do to help. Brittany

I'm glad to hear that the repair was made successfully, jefflessard. One option still available regarding the dealer's service to you is documenting feedback and visiting another local dealer for future service. Keep in mind that these reviews are often seen by service managers and are...

The best resource for questions about your warranty and the cost of your repair is the dealer you're visiting, hpad06. I suggest reaching out to them about what is and is not covered under your specific ESP before moving forward; they'll be able to provide the most accurate information. Brittany

I'd like to look into this further, gomli. Please send me a private message with your full name, VIN, updated odometer reading, best daytime contact number, servicing dealership, and some information about the parts you're waiting on. I'll be on the lookout for your response. Brittany

I see how this would be frustrating, mcmanus_78. Feel free to choose other dealers, as they are owned and operated independently. To locate one, click on this: http://www.ford.ca/dealerships/locate/ For any questions within my scope, please let me know. Kwasi

Thank you for providing this information, peterk9! It is truly appreciated. I've received your private message, jefflessard, and have just replied with a case number. Please keep in touch and send any updates you have; I'll be here to help! Brittany

I suggest scheduling an appointment with a local dealer for a diagnosis, NGTD. Then, send me a private message with your full name, VIN, dealership information, and best daytime contact number. I will get this escalated to a regional customer service manager for further assistance. I'll be on...

Thank you for the update, musicman21. I'm glad to hear that the parts are on order for next week and that things are moving forward with the repair of your truck. I've received your private message and will reply shortly; hang tight. Brittany

No problem, musicman21; I've received your private messages and will respond shortly. Hang tight! Brittany

Welcome to the forum, musicman21! Thanks for reaching out about this. I'm the resident Ford of Canada Customer Service representative and am happy to help with this. Have you been to your local dealer for the unresolved hazard light/CD ejector issue? I suggest bringing it in for diagnosis...

Have you been to a local Ford dealer for this, JFUSION? I suggest doing so if you haven't already. Please let me know via PM, and also send along your VIN, updated odometer reading, dealership information, full name, and best daytime contact number so I can look into available options...

Glad to hear that the repairs were made by the dealer, Mikepaul. Moving forward, please let me know if this issue becomes persistant or if you have any other questions; I'm happy to assist in any way I can. Have a great day! Brittany

Thank you for reaching out on the forum about this, Mikepaul. I understand that this is a frustrating situation. Has your local dealership completed the repair? Please let me know; I'll be on the lookout for a status update and will do all I can to assist. Brittany

What is the current status of your vehicle, Tavin? Are you experiencing any other symptoms? Please share the details; I’ll see what I can do. Kwasi

Welcome to the forum, RyeGuy76. My name's Brittany; I'm the current Ford Canada Customer Service Representative. It's a pleasure to meet you. I'd like to get this escalated to your regional customer service manager to further assist. Please send me a private message with your full name, VIN...

I am not well-versed in any technical aspect of your vehicle, bmmz. Per the owner’s manual, in order to allow a break-in period for your vehicle, you may not be able to create a Vehicle Health Report until your vehicle odometer has reached 200 miles. Considering the actual odometer reading, I...

My colleague on FordIVTteam will be happy to give you insights, imbett. Please use this link to reach out to them: http://www.explorerforum.com/forums/member.php?u=181992 I’ll be here if you need me. :) Kwasi

Allow me to help, Motoarzan. I suggest taking the vehicle to your dealer as they’re in the best position to assist. If you need assistance locating one, click on this link http://www.ford.ca/dealerships/locate/ Also, send me the current odometer reading of your vehicle; I’ll look into it. Kwasi

I’ll be happy to assist, KonaExplorer. Please send me the odometer reading of your vehicle; I’ll check the available resources. Kwasi

Thanks for bringing this to my attention, Obreezevic. Let me know how the service trip goes and feel free to reach out with any questions. I'll be awaiting your update. Brittany

Thank you for the info, Android. I understand your disappointment and encourage you to continue working with your dealer as they are in the best position to assist. If you need anything within my scope; I’ll be here. :) Kwasi