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Allow me to help defuse your frustration, sabby80. I highly recommend booking an appointment with your dealer. To locate one, click on this link: http://www.ford.ca/dealerships/locate Please get back to me with the booking arrangements and diagnosis; I’ll assess the next step. Kwasi

Hi Andy, You surely can. ;) To locate the nearest dealer, click on this: http://www.ford.ca/dealerships/locate/ Please pass on the current odometer reading of your vehicle; I’ll check the options available. Kwasi

Hi Android, Thank you for reaching out to me. Have you already booked an appointment with your dealer? Please send me the odometer reading of your vehicle; I’ll look into it. ;) Kwasi

Hi Shodan, I'd recommend going to your dealer; they'll be in the best position to advise on whether or not it's the right time for an oil change! :thumbsup: Bianca

Hi sumzxr7, I've been on this today! I re-opened your case and will stay on top of this until the end of the day. I got your back! Bianca

Hi sumzxr7, As I said in my PM to you a few minutes ago, I am still working with your CSM and actively e-mailing to get her in touch with you. I haven't forgotten about you; I promise. :) Bianca

Hi sumzxr7, I just replied to your PM! I'm still here if you need assistance. :) Bianca

Hi KonaExplorer, Please keep me posted on the repairs of your vehicle! If the concern persists afterward, contact me with your VIN and odometer reading and I'll see how I can help. :) Bianca

Hey rocket10, It sounds like it's something your dealer should get a look at! :) Have you been able to make an appointment with them? Bianca

Hi Jman13, Any news on the diagnosis? Please send me more details and I'll see if there's anything I can do! :) Bianca

Hi rspong, Thank you for keeping me in the loop. ;) I look forward to the VIN. Kwasi

Hi rspong, I would like to help, my friend. :) Please PM me the VIN, current odometer reading, full name, telephone number, and dealer info; I’ll loop in your regional customer service manager. In the meantime, I suggest making an appointment with your dealer. Kwasi

Hi carguy64, I would like to look into this. Please send me the year and odometer reading; I will research the available resources. ;) Kwasi

Hi alex101, Were you ever able to get the dealer to check this out? Please send me an update along with your VIN, odometer reading, full name, best daytime phone number, and servicing dealer (via PM) so I can do more research. :) Bianca

Hi John Welcome to the forum! Please send me the year and odometer reading; I will research the available options to address your concern. Kwasi

Hi OeschJ, Please send me your VIN, odometer reading, full name, best daytime phone number, and servicing dealer via PM so I can check into a few things for you. You'll most likely have to make an appointment earlier with your dealer once I loop in your customer service manager. :) Bianca

Hi OeschJ, I'm happy to hear you love your new ride! What's your favorite feature so far? Concerning the flutter, have you talked to your dealer? Fill me in on the situation and I'll see what I can do. Bianca

Hi legendbb, What did the dealer instruct you? Please send your VIN, full name, servicing dealer, and phone number my way so I can do more research for you. :) Bianca

Hi CreativeAVtech, I'm glad you are enjoying your new ride! :) Did you ever get a chance to talk to your dealer about the crack on your mirror? Bianca

Hi Iceracer, Is this a concern that is persisting since we last communicated last fall? Update me on the situation and I'll see what I can do. Bianca

Hi sumzxr, Please send me your VIN, odometer reading, full name, best daytime phone number, and servicing dealer via PM so I can look into this for you. Bianca

Hi 2011redexplorer, Please send me the odometer reading on your Explorer and I'll assess the next step. :) Bianca

Hi JFUSION, Please let me know if the symptoms persist. If so, send me more information including your Explorer's year and odometer reading and I'll see which options are available to us. Bianca

Hi elitek9, Has there been any updates since your last post? Please send me more information including your VIN, odometer reading, full name, best daytime phone number, and servicing dealer so I can check into this for you. :) Bianca

Hi skripo, Would you like a follow up call from your CSM, Maria? If you decide to contact a lawyer, I will no longer be able to assist. Your CSM is my highest point of contact and I encourage you to keep working with her toward a resolution. Bianca

Hi Gropper, Let me see how I can help you so you have a reliable vehicle we don't need to worry about once your warranty is over. :) Is the Explorer still at the dealership? Please send me your VIN, full name, best daytime phone number, and servicing dealer. Bianca

Hi Ridetherock, I've checked on the status of your vehicle, and I don't see it as delivered in my system. It could be yours, but I'm not sure yet. I tried contacting the sales manager at your dealership to inquire about it and advise them to close the window. I have not been able to get in...

Hi CreativeAVtech, I just replied to your PM stating that your Explorer is in Order Processing and will go into production in the next few weeks! :D Check back with me early next week and I'll see what the status is then. :) Bianca

I can't wait to see the pictures! ;)

Hi Jim, Please PM me your VIN and odometer reading; I want to look into options for you. Bianca

Hi Matt, Welcome to the Explorer Family! :D My name is Bianca and I am the Ford of Canada Rep on the forum. If you ever have questions or concerns, please feel free to reach out to me. :) I'm always happy to help! Bianca

Hi Sam@Explorer, I'm glad Saskia has been able to help you while I was out of the office. I have your information saved and I'm happy to track your Explorer whenever you want an update. :D Bianca

Hi Motoarzan, I have sent you a private message. Please be on the lookout for it. Saskia

Hi Motoarzan, My name is Saskia and I work for the Ford of Canada Social Media Team. Crystal has passed your information along to me. I heard about your situation and I am here to help. Was your dealership able to provide a new order number? If yes, please send it to me in a private message...

Hi Iceracer, I'm very happy to hear that everything has been fixed and the service the dealer provided was stellar. :) I will pass the message along to your CSM Nancy to let her know everything is resolved. If you ever need assistance in the future, I'm here to help! Bianca

Hi Mikepaul, Auto-dimming is done automatically; it cannot be "turned off." If it is not working properly, I encourage you to contact your dealer as a tech would be in the best position to check it out. However, there are certain situations where it will not dim, but the dealer would be able...

Hi nick_c, Did you get your dealer to perform the repairs already? Please PM me your VIN, odometer reading, full name, best daytime phone number, and dealer. I'll check into some options. Bianca

Hi Chuter, Welcome to the Ford Family! :D Let me look into a few things for you before you decide anything too radical. ;) Please PM me your VIN, odometer reading, full name, best daytime phone number, and dealer. I'll get the ball rolling for you. Bianca

Hi Gropper, I'd like to look into this for you; please PM me your VIN, full name, phone number, odometer reading, and dealer. I'll see what I can do. :) Bianca