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Thanks. Yes, that's the key. As I mentioned, Sirius's upper level support said that my radio likely has a bad chip and should be replaced. And it's not just the radio, as the unit routinely disconnects my paired, default phone. The problem is that the dealer won't replace it without an error...

Thanks again. Perhaps that's the case, but there is an option to check for updates, and the dealer seemed to think that I should try to update after connecting to wifi. However, I did check my account online and found that no SYNC updates were available, I guess I just need to see whether my...

Thanks! I looked over the thread on the 2018 issues, and they are much like mine. The dealer hooked up his meter to the OBD and found no error codes. We also did a master reset. I haven't updated my software in a long time, so I'm trying to do that now; however, the unit just searches for...

I have the Sirius XM package in my '19 Explorer Sport. Over the last month, I keep losing the satellite signal in various places around town, where the signal had been fine previously. I routinely get a message on the screen indicating "Satellite searching for Sirius." I've called Sirius...

Yes! That did the trick. Thanks very much!

I'm still navigating the electronics in new my '19 Explorer Sport. Every time I start the rig, I receive an offer from Sync to look for networks, and I must manually close the window. Is there a setting that can disable this? I have the hot spot option turned off. Thanks.