2019 Explorer Sporadically Starting

[explorerdora19]

Hi. I have a 2019 Explorer Limited. In June it randomly wouldn't start. Mechanic diagnosed as needing a new fuel pump. Picked it up, drove, parked for less than an hour and back to not starting. Took it back to the mechanic and they could not locate the problem. It is not popping any codes, and they had it working right before I got there. I picked it up and didn't make it out of their parking lot, because it wouldn't start again.

Then I take it to Ford and they could not replicate the problem or find any codes. It would start every single time EXCEPT after they drove it around.

So Ford gave up on it and I picked it up, I get home, turn it off, start it up again thirty minutes later, nothing. That's happened now a bunch of times. It cranks but doesn't turn over.

The only thing that is consistent is that it doesn't start after you've had it sitting in the parking lot less than an hour after you turned it off. It appears to start once it's been sitting cold for awhile. I will add that it will start immediately once you turn it off. So I'll turn it off and start it a couple times when I get somewhere and it works fine. Its only when trying again less than an hour.

Ford corporate was useless. They told me that until the problem can be replicated there's absolutely nothing they can do.

I'm just at a loss. Nobody will help and I'm unsure what recourse if aby, that I have.

 

[ExPlat]

Hi. I have a 2019 Explorer Limited. In June it randomly wouldn't start. Mechanic diagnosed as needing a new fuel pump. Picked it up, drove, parked for less than an hour and back to not starting. Took it back to the mechanic and they could not locate the problem. It is not popping any codes, and they had it working right before I got there. I picked it up and didn't make it out of their parking lot, because it wouldn't start again.

Then I take it to Ford and they could not replicate the problem or find any codes. It would start every single time EXCEPT after they drove it around.

So Ford gave up on it and I picked it up, I get home, turn it off, start it up again thirty minutes later, nothing. That's happened now a bunch of times. It cranks but doesn't turn over.

The only thing that is consistent is that it doesn't start after you've had it sitting in the parking lot less than an hour after you turned it off. It appears to start once it's been sitting cold for awhile. I will add that it will start immediately once you turn it off. So I'll turn it off and start it a couple times when I get somewhere and it works fine. Its only when trying again less than an hour.

Ford corporate was useless. They told me that until the problem can be replicated there's absolutely nothing they can do.

I'm just at a loss. Nobody will help and I'm unsure what recourse if aby, that I have.

My 2016 had a similar problem, my Dealer's electrical Tech finally fixed it. Maybe this info will be of use to you too:

"Crank, no start: July 11, 2024 with 53,100 miles on the car and while driving locally the Explorer goes into 'limp' mode, then dies on the side of the road. Cranks over, sputters, won't start, gets towed to the Dealer, again.
After 9 days in the shop the Tech writes this success story:

NOTES - Verified customer's concern for vehicle stalls when driving with intermittent no start. Performed eec diag and retrieved codes P0339 for crank position sensor intermittent and P2101 throttle body actuator. Inspected the wiring for the throttle body and crank position sensor, no issues found. Monitored pids for throttle, it was working properly. Vehicle was still stalling under load. Verified wiring from the crank sensor to the pcm was good. Used scan tool to reset KAM and perform a misfire monitor relearn/crank position sensor relearn. Found that the PCM's software was out of date, performed PCM update. Test drove vehicle without any issues for 40 plus miles. Customer's concern is no longer present. Everything functions as designed.

 

[peterk9]

Welcome to the Forum explorerdora19.

Peter