2020 Platinum Portrait Screen issues

[jragones]

Purchased new 2020 Platinum about 1 year ago and experiencing continuing issues with Portrait screen blinking on and off immediately after start-up in the mornings. There was a recall associated with camera (cameras blue screened periodically) that required a "software update". However, blinking on an off continued. The frequency: every couple seconds; black for couple sec, then comes back on... over and over. Eventually it stops occurring after 15-30 minutes. Vehicle is still under warranty; brought back to dealer; yet another software reset/update (?).... ; yet, still have problem.... Anyone else experiencing this or have had the issue resolved? Thanks.

 

[Dale5403]

I haven't seen this issue before. About the only thing i can say is to make sure that your SYNC software is running the newest version 21194.

 

[jragones]

I haven't seen this issue before. About the only thing i can say is to make sure that your SYNC software is running the newest version 21194.

Thanks. Where do I check Ver? And if update needed, is that a dealer install? I believe they may have done that on last attempt.
This seemed to have begun when we experienced freezing temps back in Nov. Seems like a connection issue to me; cold shrinking con

 

[Dale5403]

This will tell you how to check it. https://www.ford.com/support/how-tos/sync/sync-3/what-is-my-sync-3-software-version/

 

[jragones]

Thanks Dale5403

 

[themishmosh]

Sounds more like a hardware problem to me, but definitely not normal. Definitely get it fixed before your warranty expires. I remember early 2020s had some blank screens traced to one of the cables loose that go to the APIM.

https://static.nhtsa.gov/odi/tsbs/2020/MC-10181870-0001.pdf

 

[ajustice07]

Purchased new 2020 Platinum about 1 year ago and experiencing continuing issues with Portrait screen blinking on and off immediately after start-up in the mornings. There was a recall associated with camera (cameras blue screened periodically) that required a "software update". However, blinking on an off continued. The frequency: every couple seconds; black for couple sec, then comes back on... over and over. Eventually it stops occurring after 15-30 minutes. Vehicle is still under warranty; brought back to dealer; yet another software reset/update (?).... ; yet, still have problem.... Anyone else experiencing this or have had the issue resolved? Thanks.

This is about the only issue I haven’t had. Uggg. Good luck getting it fixed!

 

[Spacey]

That doesn't sound like a software issue. It sounds like an intermittent hardware problem that goes away once something heats up. Could be anything from a harness / connector problem, bad solder joint, electronic part failure.