jamespeedy
New Member
- Joined
- March 21, 2001
- Messages
- 2
- Reaction score
- 0
- City, State
- atlanta
- Year, Model & Trim Level
- '96 XLT
I was on my way home when one day last week- suddenly the 'Check Engine' lights lit ON..i don't see nothing wrong with the engine, it was running fine. I brought it to a local dealer for service and they replaced kit dist wire & valve assy- fl vapor..Exactly after a week/Sat, the same problem appears again..Now the dealer said they have to replace 4 more parts (according to the tech) these are all in the fuel tank, one of the parts according to the service dealer is not avail locally and they have to order it from detroit and will take3-4 days??? according to the tech the parts is a transducer (whatever).. I was very upset with the service that with this type of problem, and i assumed they have all have the right test equipment & parts-they cannot immediately pinpoint the failing parts. Now they can only guess/assumed that this transducer parts is the failing one?? The worst thing is they charged me roughtly 450$ for the first service they did (which is obviously a repeat job) and now they are saying that i will be charged again for another 450$ when fix..
And here is the most upsetting thing i have experience with the local service dealer, while waiting on the service counter- i overheard a conversation between a service consultant & a tech- this tech is working on another cust car, the tech said 'he only had to replace the bulb' but the service consultant said ' ok let's do it the again- we'll make it 4-5 hours labor'...???? Which is obviously cheating cust by charging too much for the labor hours just replacing the bulb!!!
Right now -i just need help if you know someone or a car workshop that you can trust and technically realible in fixing Ford explorer other that the local dealer?
Thanks!
And here is the most upsetting thing i have experience with the local service dealer, while waiting on the service counter- i overheard a conversation between a service consultant & a tech- this tech is working on another cust car, the tech said 'he only had to replace the bulb' but the service consultant said ' ok let's do it the again- we'll make it 4-5 hours labor'...???? Which is obviously cheating cust by charging too much for the labor hours just replacing the bulb!!!
Right now -i just need help if you know someone or a car workshop that you can trust and technically realible in fixing Ford explorer other that the local dealer?
Thanks!