Disappointed in Ford

[Murphy9270]

You can NOT know when this happened , it could very well have been during transport..and since you accepted delivery of the Truck , how is the dealer supposed to be responsible for it now ??
Dont mean to sound so negitive but put yourself in they're position , thats WHY you inspect and accept delivery..
lesson learned Your paying $42K for a truck , take a look at it

You are WRONG you can know when it happened. The dealer stated both items are from the factory. They say the scratch is under the clear coat dont think I took the clear coat off wiped off the pearl paint off and then reclear coated it. They said the weld splatter spot had been rubbed on with a polishing compound then not buffed out. Dealer says its fords problem

 

[stevesmith1328]

Regardless of when it happened the dealerships have specific individuals that are responsible for inspecting these vehicles when they arrive at their respective dealerships. Any issues should be address professionally by their body shop people before a customer is ever called to come sign the paperwork. I agree and after my personal experience that vehicles have to be really looked at by customers. I personally would prefer never to know my vehicle was touched up or something small fixed by the dealer as knowing about it having to be fixed and not knowing makes some feel different about buying a 40k vehicle. People used to joke about not buying a car that was made on a Monday or a Friday. From some of the issues I have seen coming out on the 2016s lately no day is a safe day. Ford must be hiring people with serious vision problems as their quality control employees.

 

[blwnsmoke]

You are WRONG you can know when it happened. The dealer stated both items are from the factory. They say the scratch is under the clear coat dont think I took the clear coat off wiped off the pearl paint off and then reclear coated it. They said the weld splatter spot had been rubbed on with a polishing compound then not buffed out. Dealer says its fords problem

I don't believe the dealer when they say it is under the clear coat. IF you've ever seen how these vehicles get painted, they are painted by robots who do not come in contact with the vehicle. It isn't possible to have a scratch from the factory under the clear coat. What is possible is to have a scratch THROUGH the clear coat and into the paint requiring a repaint rather then a buffing.

As far as the weld spot, yes that is just pure crap prepping of the vehicle before paint.

 

[tuin42man]

I had a similar paint problem with a silver 2012 Limited. The dealer had it about 2 weeks and Ford Motor Co said they would repaint the spots. The body shop guy said he would have to paint about 80% of the car. Lie you this was unacceptable to me and just before trying the lemon law the dealer customer service manager called and said the dealership owner did not want an unhappy customer and took it upon himself and replaced it with another exactly like it. Surprised the hell out of me. But Ford Motor Co. could care less about whether I was satisfied or not.

 

[Rubberhead]

I hated Ford in the 1980's because of a lemon. Then, finally when back to Ford in 1995. For almost 20 years I loved Ford. I'm not back to hate but seriously underwhelmed is a fit description.

 

[wifes2011xlt]

mind posting pics of these issues? Thanks!

x2

 

[F2W12]

You can NOT know when this happened , it could very well have been during transport..and since you accepted delivery of the Truck , how is the dealer supposed to be responsible for it now ??
Dont mean to sound so negitive but put yourself in they're position , thats WHY you inspect and accept delivery..
lesson learned Your paying $42K for a truck , take a look at it

I don't understand this line of thinking. If, despite your best efforts, you notice some sort of issue AFTER you accept delivery, it becomes your problem and not Ford's?

Is that really my job as consumer? Because you're obviously not suggesting that the OP just "take a look at it," you're expecting him to do much more than that. He missed the issue despite doing his due diligence. That shouldn't mean he's now on the hook.

As a consumer, I expect ANY purchased product to be pristine - whether it's a $40 toaster or a $40k vehicle. The fact that it is such an expensive purchase shouldn't mean that the share of responsibility between me and the seller shifts overwhelmingly to me. If anything, it should shift the other way.

Have you never returned or demanded compensation for a product whose defect presented itself after the time of the purchase? I have many, many times. If I was the OP's shoes, I'd be fighting like hell to get this resolved too.

 

[613GT500]

I don't understand this line of thinking. If, despite your best efforts, you notice some sort of issue AFTER you accept delivery, it becomes your problem and not Ford's?

Is that really my job as consumer? Because you're obviously not suggesting that the OP just "take a look at it," you're expecting him to do much more than that. He missed the issue despite doing his due diligence. That shouldn't mean he's now on the hook.

As a consumer, I expect ANY purchased product to be pristine - whether it's a $40 toaster or a $40k vehicle. The fact that it is such an expensive purchase shouldn't mean that the share of responsibility between me and the seller shifts overwhelmingly to me. If anything, it should shift the other way.

Have you never returned or demanded compensation for a product whose defect presented itself after the time of the purchase? I have many, many times. If I was the OP's shoes, I'd be fighting like hell to get this resolved too.

I share the same sentiment...
There is no way that a dealership or the factory can expect a customer to have the skillset to identify issues.
On top of that, for the non-savvy car buyers, the dealership can easily fool them by saying it’s not an issue, “that’s the way it is”!

Lots of people claiming to be experts and know it alls and I’m sure they will be caught with their pants down one day (on something that they have zero knowledge about) with this type of thinking; which will make them turn 180 very quickly.

If we are expected to defend ourselves; I don’t have any qualms hiring a mobile mechanic to perform an independent PDI on my behalf before I accept delivery (these types of service due exist, but mainly for purchases of exotics upwards of $100K +).

 

[Boonie2]

I don't understand this line of thinking. If, despite your best efforts, you notice some sort of issue AFTER you accept delivery, it becomes your problem and not Ford's?

Is that really my job as consumer? Because you're obviously not suggesting that the OP just "take a look at it," you're expecting him to do much more than that. He missed the issue despite doing his due diligence. That shouldn't mean he's now on the hook.
He's buying a $40 truck , I'd think you'd do a bit more than "take a look at it " my whole point was being the Devils advocate , if you accept delivery , and take the truck , how is the Dealer to know this wasn't done after delivery ?? That's all I'm saying
As a consumer, I expect ANY purchased product to be pristine - whether it's a $40 toaster or a $40k vehicle. The fact that it is such an expensive purchase shouldn't mean that the share of responsibility between me and the seller shifts overwhelmingly to me. If anything, it should shift the other way.

Have you never returned or demanded compensation for a product whose defect presented itself after the time of the purchase? I have many, many times. If I was the OP's shoes, I'd be fighting like hell to get this resolved too.