GeoTracker
Elite Explorer
- Joined
- May 31, 2019
- Messages
- 165
- Reaction score
- 49
- City, State
- Florida
- Year, Model & Trim Level
- 2020 Explorer ST
I was making a service appointment and noticed that my rewards points was 0 and the history showed this entry "Points Adjustment -42,000 vehicle sale canceled". Contacted chat at FordPass and they advised that they can not assist me and I should call 1-833-385-0516. Called the phone number and was advised that the FordPass Rewards database had experienced an error and that most members had been restored. They gave me a case number and advised it may take 2-3 weeks for my request to be processed.
Prior to this zero balance I received an email from FordPass Rewards: "Expiration of FordPass Rewards Points has been extended to April 1, 2021. Regardless of when Points were earned, your balance will be available to you to help during these uncertain times." Balance 42,000 points
Has this happened to anyone else? Seems like a long time to correct an error that they are aware of.
Prior to this zero balance I received an email from FordPass Rewards: "Expiration of FordPass Rewards Points has been extended to April 1, 2021. Regardless of when Points were earned, your balance will be available to you to help during these uncertain times." Balance 42,000 points
Has this happened to anyone else? Seems like a long time to correct an error that they are aware of.