Getting Ford to pay for Rear End Shutter

[mfinkler]

My 03 has had the rear end shutter problem for about 2 months now. About a month ago my axle seals began to leak also. I have 63k miles on it and no extended warranty. I've been quoted anywhere from 775 to 1400 for the repairs. I called the ford customer service number and complained. I am a lifelong ford owner and have had quite a few problems with this vehicle. In order they were......7k miles PCM needed reprogrammed (stalling) 20k miles cracked rear panel, 40k miles fried battery (result of a fried wire from solenoid to starter) needed tow to get home, 44k miles cracked heater core tube going to fire wall, 50k miles replaced stoplight switch.

I told them unless they gave me some help on the shudder and leaky seals I was buying something else. They just called and I have to pay 221.00 for the job....that's it.

If your having this problem call the number it might help.

 

[Aero540T]

It's good to hear they are willing to help you out, I've got on '03 XLT but only had it for about 10K miles so far, hopefully I don't have many problems. Oh and maybe you can tell us that number?

 

[schmidlkofer]

the hatch is a common thing to crack.

 

[mfinkler]

It's the 800 number on Ford's web site for customer service. If you have the limited slip rear end and the clutch packs have not been changed there's a good chance you will have the shutter problem. It will shutter from a take off while turning. The mechanic at the dealership stated they have been having a lot of problems with the shutter and the axles seals leaking.

 

[Thelt]

Getting the differential serviced cured mine of this problem.

 

[aahighfly]

I have the shudder problem on my 2002 with 98000. I have just replaced the fluid in the limited slip differential with new 75/140 and additive. Jury is still out. I would think the clutch pack in the limited slip would just stop being effective when it wore out. Anybody know why it would be grabbing? I have had the right axle seal replaced twice since new. Update: It's been a week since I replaced the fluid and all symptoms are gone. I also notice that the slight howl that I could hear seems to be gone.

 

[jakedrew]

my 04 had the shudder at 30k, dealer replaced the clutch packs in the rear end. 53k- rear end howl. Extended warrenty covered that rear end howl T.S.B. I should be good to go.


But good to hear you got some kind of deal! . Thanks for sharing.

 

[thepotroast]

Before anyone here gets all wet in the pants about calling the number, just note than this post is over 3 years old....since that time Ford has issued the TSB for the rear howl, and I seriously doubt they will honor a deal such as the OP got over 3 years ago for this issue.

Mine was replaced under the TSB with the extended warranty back before I bought the truck, but guess what....the howl came back