IVT Request - Sync 3 Upgrade

[Eticket]

My 2 cents, it's not worth it... For any problems, updates, the upgrader would be running a rouge system, and there by no support regardless of how small the issue may be...

We IT people have dealt with this for years, I really don't see the issue... The current system works... Who's to say the new one is better? Ford obviously felt it was a financially better move to switch, since I'm sure BB basically gave away QNX...

 

[Plinyyounger]

All the other updates like what?.....sheet metal, lighting, wheel design.....those were never an issue on the current model. No ones complaining about improvements to the model that weren't on the 2011-15 yrs

The issue is since the release of MFT the system was marketed to function with features that did not materialize. Ford has readily admitted MFT was released too early. Jim Farely admitted this in a Ford Town Hall Meeting. Owners were continually mislead that all hands were on deck to fix the MFT fiasco to the original marketed features and satisfaction of it current customers.

Since 2011 this stability has only recently been achieved in v3.6.2 or v3.7 but with reduced functionality.

As many current owners expected the next big update to make up for years of poor software its a big loyalty issue to abandon those customers who stayed the course hoping to be rewarded with the originally promised performance and features.

Saying to customers "if you want what we promised back in 2011 then buy a 2016 model is not only unethical, its the ultimate FU to loyal customers with existing systems.

Its great your happy in a 2015 Ex with MFT but not everyone lies down in the grass and takes it in the..........

My comments have nothing to do with my 2015, but rather comments from an adult who understands the automobile business. It's not always fair, but on occasion things don't work out. I'm just a realist. Sorry your experience wasn't up to par, but complaining and asking for compensation probably isn't going to happen.

Happy holidays

Ps, I don't know why this retarded forum keeps attaching links to my phrases so don't click on them! Fricken spam!

 

[Sgt1411]

Those of us that suffered through early MFT are always going to feel mislead. I'm not looking for compensation of any kind. I'm looking for functionality to perform as promised. That's what we paid for and didn't get. The MFT system seems great to someone experiencing from 2015 forward.

 

[Plinyyounger]

Those of us that suffered through early MFT are always going to feel mislead. I'm not looking for compensation of any kind. I'm looking for functionality to perform as promised. That's what we paid for and didn't get. The MFT system seems great to someone experiencing from 2015 forward.

I totally understand your views of not getting wht you are promised. But There is no way you are going to get an upgrade. This is true with most products, not just cars.

And by the way, I'm not a big fan of the system, navigation sucks, voice activation sucks, basically any interaction is limited and way to time consuming to use.

Ken

 

[RedDen]

With all this fool play by Ford with its customer, my next car might be Hyundai!

http://www.hyundainews.com/us/en/med...ectronics-show

Its totally right move by Hyundai!

 

[dco43054]

Seriously? How many times have you ever seen a new model vehicle produced then the auto company make the MFT/sound system available for the previous version owners?

Never

Tbh it's an outrageous request.

LOL - Outrageous request?

If they would have sold a system that worked, maybe.

MFT has been a kludge from Day 1. They've put lipstick on the pig over the past couple years, but it still doesn't work without multiple, repeated errors.

Would I pay to replace the head unit? Grudgingly, yes. I'd like to keep the Explorer for a while, and the MFT POS is the only part of it that I doubt would last 10 years.

Why aren't you mentioning all other updates and improvements that will be available in the new model year? With your logic shouldn't Ford update our whole car?

This thread is dumb, buy a new car if you don't like the one your in.

Ken

No, the thread isn't dumb. You're just a n00b owner who didn't suffer through all the BS that is MFT in the Explorer. After 4 years, it is marginally stable and functional.

There is a difference between asking for new features from a new vehicle (really? what are the major changes from 2011 to 2015?) and asking for a product that is supposed to work the way it was advertised.

 

[OffTrac]

Do you really expect any infotainment system to last ten years? How many computers or smart phones last ten years? Cars are becoming more quickly outdated because of the technology going into them. Our loaded 2005 Z71 Tahoe felt ancient when we traded it in 2011. Sadly, cars are becoming more disposable (for those that can afford) and simultaneously more expensive.

I need an ignition, accelerator and brakes. Crying over a radio cracks me up.

Sent from my Galaxy S5 using Forum Runner

 

[182RG]

Crying over a radio cracks me up.

Today's auto consumers buy on technology, rims, and HP. The underlying mechanicals are a commodity. As sad as it sounds, I believe some on here who say they won't buy another Ford because Applink isn't available.

 

[RedDen]

If it would've just been a RADIO, but bloody MFT is not, its heavily integrated and you cannot just replace it and Ford doesn't even offer that! that is the point...
I cannot even turn seat heaters on without f..ng MFT, thanks to Ford engineers, where their brains are?

 

[13Sport]

Do you really expect any infotainment system to last ten years? How many computers or smart phones last ten years? Cars are becoming more quickly outdated because of the technology going into them. Our loaded 2005 Z71 Tahoe felt ancient when we traded it in 2011. Sadly, cars are becoming more disposable (for those that can afford) and simultaneously more expensive.

I need an ignition, accelerator and brakes. Crying over a radio cracks me up.

Sent from my Galaxy S5 using Forum Runner

This is all fine on most cars. You can take out the deck and put in a new one. In a sense you can have half century old cars w/ new radios. In our explorers it's not so. MFT has HVAC, Vehicle Settings, Gauge cluster interface, etc all integrated. You can't replace it, and it NEVER performed as promised when it was sold. We also spent years of "we'll get it fixed, we're working on it, we'll fix it through regular updates, etc" .. that never happened, it's still broken (albeit slightly less than 4 years ago when it came out).

So it's more akin to having a broken radio in a 50k car, and being told the only way to fix it is buy a new car (take the loss, etc). It's really not that it's outdated, it's that its just plain broken. Otherwise I would agree w/ your comment.

 

[Plinyyounger]

LOL - Outrageous request?

If they would have sold a system that worked, maybe.

MFT has been a kludge from Day 1. They've put lipstick on the pig over the past couple years, but it still doesn't work without multiple, repeated errors.

Would I pay to replace the head unit? Grudgingly, yes. I'd like to keep the Explorer for a while, and the MFT POS is the only part of it that I doubt would last 10 years.

No, the thread isn't dumb. You're just a n00b owner who didn't suffer through all the BS that is MFT in the Explorer. After 4 years, it is marginally stable and functional.

There is a difference between asking for new features from a new vehicle (really? what are the major changes from 2011 to 2015?) and asking for a product that is supposed to work the way it was advertised.

Lol, I understand your dissatisfaction, but you are NoT going to get a free upgrade to the new system. Just be realistic that's all.

Call me a noob all you want, I consider myself smart for not buying a brand new model year product.

And by the way, I'm suffering through the lame voice commands, hate them. But oh well, I'll work with it.

I've been through a ton of cars in my life (I'm old, lol) some very expensive German brands, Italian brands, American and Japanese. I'm just realistic and understand the car business. Good luck with getting the upgrade. If you get it, I'll buy you and your family dinner anywhere you like if you ever visit NorCal.

 

[OffTrac]

My only point is that just because a computer is wrapped in a $50k vehicle does not mean that you bought a $50k super computer. A $200 desktop would be more reliable, more capable and is not installed into a vehicle, yet you wouldn't be the least bit surprised when it crashes, even when brand new. Realistic expectations.

Sent from my Galaxy S5 using Forum Runner

 

[13Sport]

My only point is that just because a computer is wrapped in a $50k vehicle does not mean that you bought a $50k super computer. A $200 desktop would be more reliable, more capable and is not installed into a vehicle, yet you wouldn't be the least bit surprised when it crashes, even when brand new. Realistic expectations.

Sent from my Galaxy S5 using Forum Runner

Again.. When that computer is tied to major systems of the vehicle and cannot be independantly replaced, then it is indeed part of the 50k package. Not surprised by crashing, surprised by its complete lack of usability for the features promised when purchased.

You buy a pc in a 50k case and are told it will run word, it doesn't run word, we spend years telling you we're working on it running word, then we decide it wont't but we'll give you a new one that does run word, but you gotta buy a new 50k case for it

Your analogy is lacking. If I spend 200$ on a computer in which I'm told by the sales person and manufacturer it will perform certain functions, if they fail to deliver those functions I have the opportunity to take it back. There is no cooling off period on vehicle sales, you can't just take it back. You have to get it serviced, and for years service responds with "it will be fixed in an update". You can find numerous posts here by ford representatives promising functionality is coming in updates. Functionality that was used as selling points (and on training sheets) during the vehicle purchase process.

Your analogy assumes you can take a car back if it doesn't perform as sold, but you can't, just like there is no lemon law for computers.

 

[ieee_raider]

Lol, I understand your dissatisfaction, but you are NoT going to get a free upgrade to the new system. Just be realistic that's all.

Call me a noob all you want, I consider myself smart for not buying a brand new model year product.

And by the way, I'm suffering through the lame voice commands, hate them. But oh well, I'll work with it.

I've been through a ton of cars in my life (I'm old, lol) some very expensive German brands, Italian brands, American and Japanese. I'm just realistic and understand the car business. Good luck with getting the upgrade. If you get it, I'll buy you and your family dinner anywhere you like if you ever visit NorCal.

Nobody is asking for it free... and it CAN be done, technically because on the Taurus forum, someone tied in with IVT somehow has a previous year Taurus running Sync 3 (pics on the taurus forum)

 

[OffTrac]

Again.. When that computer is tied to major systems of the vehicle and cannot be independantly replaced, then it is indeed part of the 50k package. Not surprised by crashing, surprised by its complete lack of usability for the features promised when purchased.

You buy a pc in a 50k case and are told it will run word, it doesn't run word, we spend years telling you we're working on it running word, then we decide it wont't but we'll give you a new one that does run word, but you gotta buy a new 50k case for it

Your analogy is lacking. If I spend 200$ on a computer in which I'm told by the sales person and manufacturer it will perform certain functions, if they fail to deliver those functions I have the opportunity to take it back. There is no cooling off period on vehicle sales, you can't just take it back. You have to get it serviced, and for years service responds with "it will be fixed in an update". You can find numerous posts here by ford representatives promising functionality is coming in updates. Functionality that was used as selling points (and on training sheets) during the vehicle purchase process.

Your analogy assumes you can take a car back if it doesn't perform as sold, but you can't, just like there is no lemon law for computers.

Maybe I am misunderstanding the severity of the issue. Are there owners of 2011-2015 Explorers that have no HVAC, no radio, navigation, etc. and there is no way to fix it at all?

Sent from my Galaxy S5 using Forum Runner

 

[Riley]

The new system is not even out in a production vehicle and people are all bent out of shape that they can't have it in their current vehicle. Obviously it can be retrofitted in older vehicles so let's just wait and see what the future holds for availability. Just because the IVT team says it won't be offered as an upgrade doesn't mean it's set in stone. Let Ford fine tune the system and get it out in the real world before we start gathering with our torches on the front lawn.

 

[ieee_raider]

Maybe I am misunderstanding the severity of the issue. Are there owners of 2011-2015 Explorers that have no HVAC, no radio, navigation, etc. and there is no way to fix it at all?

Sent from my Galaxy S5 using Forum Runner

If you didn't realize, there is a huge market for aftermarket stereos. I can't go get a top of the line pioneer head unit and drop it in like I could exhaust, suspension, etc. That's why entertainment systems in today's vehicles are different.

 

[peterk9]

Maybe I am misunderstanding the severity of the issue. Are there owners of 2011-2015 Explorers that have no HVAC, no radio, navigation, etc. and there is no way to fix it at all?

Sent from my Galaxy S5 using Forum Runner

I believe when the APIM (Accessory Protocol Interface Module) stops functioning you don't have the ability to use HVAC, navigation and possible radio. The APIM is the 'brains' of the MyFord Touch system through which all these items are interfaced. You will lose functionality until such time as the APIM is replaced. I've never had that happen, thank goodness, so I'm not 100% sure of what functions all fail.

EDIT: In reading the following thread. it seems that you still have HVAC controls;
http://www.explorerforum.com/forums/showthread.php?t=396388&highlight=apim

Peter

 

[Bryceb]

Maybe I am misunderstanding the severity of the issue. Are there owners of 2011-2015 Explorers that have no HVAC, no radio, navigation, etc. and there is no way to fix it at all?

Sent from my Galaxy S5 using Forum Runner

I guess my concern is that I'm realizing that this is not a vehicle for the long haul. Since my APIM went once already that I don't gave much faith in it lasting another 7-10 years without needing to be replaced. The best I can hope for is that it ***** the bed again before the 5year APIM runs out so it gets replaced one last time before its coming out of my wallet.

I'll be more careful in my upcoming vehicle purchase and make sure that this won't be a concern again. I normally buy a high end model and drive the wheels off it, put them back on and drive it some more. Our 2001 F250 Lariat (214,000 miles)and 2007 Edge SEL Plus (130,000 miles) are both still on the road and I don't have these concerns... Everything's not all so intertwined that you can't update/replace with aftermarket where necessary.

Does anyone know the actual cost of the APIM? Is it user replaceable or does it require programming that only a dealer would be able to perform?

 

[Sgt1411]

Again.. When that computer is tied to major systems of the vehicle and cannot be independantly replaced, then it is indeed part of the 50k package. Not surprised by crashing, surprised by its complete lack of usability for the features promised when purchased.

You buy a pc in a 50k case and are told it will run word, it doesn't run word, we spend years telling you we're working on it running word, then we decide it wont't but we'll give you a new one that does run word, but you gotta buy a new 50k case for it

Your analogy is lacking. If I spend 200$ on a computer in which I'm told by the sales person and manufacturer it will perform certain functions, if they fail to deliver those functions I have the opportunity to take it back. There is no cooling off period on vehicle sales, you can't just take it back. You have to get it serviced, and for years service responds with "it will be fixed in an update". You can find numerous posts here by ford representatives promising functionality is coming in updates. Functionality that was used as selling points (and on training sheets) during the vehicle purchase process.

Your analogy assumes you can take a car back if it doesn't perform as sold, but you can't, just like there is no lemon law for computers.

Exactly!