DDF
Active Member
Are there any decent Ford dealerships in Seattle that have a decent service departments? The one I go to is embarrassingly out of touch with modern customer service, they have a smelly waiting area, and their managers treat you like you couldn't possibly be informed.
I had my car in for its first oil change. I inquired about having my vehicle checked for the squeaky brake TSB. When his service guy took a really really long time to look up the TSB (after telling me one didn't exist), the manager tells me, "Well, he just got back from vacation and he's acting really slow." I said, "Well I don't want someone "slow" working on my first oil change." What the heck?? How do these places still exist? Are all the service departments like this? Ugh.
I had my car in for its first oil change. I inquired about having my vehicle checked for the squeaky brake TSB. When his service guy took a really really long time to look up the TSB (after telling me one didn't exist), the manager tells me, "Well, he just got back from vacation and he's acting really slow." I said, "Well I don't want someone "slow" working on my first oil change." What the heck?? How do these places still exist? Are all the service departments like this? Ugh.