Services not working after upgrading to 2.11

[astrorex]

I've had MFT 2.8 and while it hard it quirks, it was generally ok. I took my EX to its first scheduled service and the dealership offered to upgrade it to 2.11. Now, the system is a little faster, but the sync services does not work at all. Voice command for services gets achnowledged, but nothing happens after that.

Before I take it back to the dealer, is there something I am missing to do? Since it is already upgraded to 2.11 I don't see a re-install option on syncmyride.com site Did anyone else have this issue or have suggestions on how to get it fixed? I tried a master reset, but that did not help.

Astro

 

[00excursion]

Are you referring to Travel Link? If so, I had the same issue since updating to 2.11 . Ford/Sirius have not been able to resolve, resorting to pulling fuses etc. for reset seems to be one approach but only resolved my issue temporarily...

 

[FordIVTteam]

I've had MFT 2.8 and while it hard it quirks, it was generally ok. I took my EX to its first scheduled service and the dealership offered to upgrade it to 2.11. Now, the system is a little faster, but the sync services does not work at all. Voice command for services gets achnowledged, but nothing happens after that.

Before I take it back to the dealer, is there something I am missing to do? Since it is already upgraded to 2.11 I don't see a re-install option on syncmyride.com site Did anyone else have this issue or have suggestions on how to get it fixed? I tried a master reset, but that did not help.

Astro

Hi, astrorex!

Please send me your VIN in a private message and I will look to see if you have to go to the dealer or not

It sounds like it may not have been reinstalled.

Rebecca

 

[Hidef]

I had mine upgraded at the dealer. Sync Services and Sync Apps somehow did not get loaded. I took it back and they got Sync Apps loaded and then took it back a third time to get Sync Services loaded. They had to call the Ford hotline to get it worked out. I am glad they are letting us do our on upgrades now. I upgraded my wife's Edge to 2.11 with no problems.