Not buying the "reboot" theory. After 9k miles, wouldn't the car have learned your driving style and purged any data from the first 50 miles when I got it?
Not sure if some do not notice the shifting woes or if they think that it's normal behavior. For sure it is not all the time. Maybe not even 10% of the time but it is definitely noticeable when it does happen. I paddle shift most of the time so it's not even a question of gear searching. The car will take abnormally long shifting into gear and then lurch when it finally does.
If this was an anomaly for just a few us, would you see this in print in published reviews on the 2020 Explorer?
Consumer Reports on XLT: "When starting up from a stop, such as at a traffic light or pulling into traffic from a side street, the Explorer lurches forward. That’s followed by rough shifts from first to second gear, and from second to third."
Motor Trend on XLT: "The EcoBoost engine is remarkably torquey and smooth, and although we experienced a couple rough shifts, its 10-speed automatic helps make the most of the little engine's powerband."