Search results

Maybe we should all email her directly??

I received a telephone call from a Ford Customer Service Regional Director who asked that I forward the video I have of the SAS issue. She assured me that she would forward this issue to Ford Engineering. I explained to her that many 2018 Ford Explorer owners are challenged with this issue and...

Okay - dealer had vehicle for two days and test drove to recreate issue. As expected, the satellite radio performed perfectly - no issues what so ever. I give up - guess I will just alternate between BT streaming when it does it again and just live with it.

I had the dealer replace my antenna on my 2018 Explorer Sport - radio worked for about a week or so and back to the Satellite Acquiring Signal message. As I posted earlier - the dealer is going to look at my 2018 Sport on Tuesday and also wanted my VIN on my 2017 Explorer Sport so that they can...

Appointment scheduled for this Tuesday - June 5th. Update to follow....

I will - Dora, I would be interested in what you find out as well. My 2018 Sport has been suffering from this issue since the day I purchased it - 1 month ago.

Well - the dealer wanted to me drive the vehicle for a week or two and log the issue. Same thing as stated in my earlier posts - the Sirius/XM signal was non-existent and Satellite Acquiring Signal shows on screen on a regular basis. The signal will briefly show, then the signal cuts in and out...

Update - after having antenna replaced, Sirius refresh signal, master reset on vehicle, the problem returned yesterday and again this morning. Clear skies and no obstructions I lost the signal about 5 miles in to my morning commute. The "Acquiring Satellite Signal" notification showed on screen...

I am having the same issue on my new 2018 Explorer Sport. Sirius signal will be fine for a few days and then move to the "Acquiring Satellite Signal" message. I visited with the dealer who initially said it was normal (building, trees, etc...). I had provided video of the "Acquiring Satellite...