The subject is obviously not going away. I shot a quick email to Ford Customer Service just to see where things stood, and here is my answer:
Subject: 1995 / Ford / Explorer Vehicle Operation and Measurements
From: "Ford Division" <crcforddiv@customersupportctr.com> Add to Address Book
Dear Lloyd,
Thank you for your message of 01/19/05 regarding the Ford Explorer. We
appreciate the time you have taken to inquire about U-Haul's policy on
renting to owners of this vehicle.
We regret any inconvenience you may have encountered in attempting to
rent a U-Haul trailer. Ford Motor Company is still working with U-Haul
to develop solutions that best serve the customers of both companies.
In the meantime, Explorer owners should understand that the Ford
Explorer is one of the safest vehicles on the road and is certainly a
very capable towing vehicle. Please feel free to use another towing
rental company for your needs.
We hope this information is of assistance. Ford Motor Company is
committed to maintaining a satisfying and long-term relationship with
our customers. Your loyalty is valued and appreciated. We would like
you to continue to enjoy the many Ford products and services that we
have to offer.
At Ford Motor Company, we consider the satisfaction of our customers as
one of our most important objectives. If you have any other inquiries
or concerns, please feel free to contact us and we will be happy to
address them.
Thank you for contacting Ford Motor Company.
Sincerely,
Bill
Ford Motor Company
Customer Relationship Center
Original Message Follows:
------------------------
City: Chestnut Ridge
State: NY
ZIP: 10977
EMail Address:
Vehicle Owner: Yes
Telephone Number:
Model Year: 1995
Brand: Ford
Model: Explorer
VIN Number: 2FDMU34X5SZA80179
Mileage:
Category of Query/Concern: Vehicle Operation and Measurements
Site Escalating From: ford
Description of Issue/Concern: Is the Ford Motor Company doing anything
to convince U-Haul that it is safe to rent trailers for use with the
Explorer with tow packages? Is any progress being made?<
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