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customer service

  1. K

    How Ford Lost a New Customer

    Hello everyone, I wanted to share my latest ownership experience regarding my CPO 2014 Explorer Sport. When purchased, the liftgate was misaligned which Washington Ford in Washington, PA graciously allowed me to expense the realignment due to the issue existing upon pick up. Fast forward 7...
  2. F

    Alignment repair & issues/concerns

    About a year ago I took my 2017 XLT in to my local Ford dealership for an alignment fix, as the car was pulling to the right and the steering wheel had to be held slightly off-centre in order to drive straight down the road. When I picked up the car and saw the invoice, I learned that the...
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