2012 Explorer won't start, no sound, battery appears normal

[bigdre5]

since lights are working. What gives? Never had an issue, and it only has 10,000 miles on it. I am NOT a car guy. Is this been happening with other Explorer owners? What am I supposed to do...get it towed? Can I check on anything? Sorry, I'm completely lost and frustrated. Any advice would be appreciated. Thanks!

 

[briteboy]

It appears as though you're still under the 3/36k warranty period for bumper to bumper coverage. So I would think your dealer would have it "flat bedded" to the shop for repairs.

although I doubt if it will work, it might be worth a try to disconnect the negative battery cable for a couple of minutes, turn on your lights to discharge the system. Turn the lights back off, and reconnect the battery cable.
It could be the computers are F-U'd (fouled up... This would create a re-boot for the system.

I've had a bunch of stuff correct itself after doing a battery cable disconnect/reconnect.

Good luck, and let us know what transpires.
Dennis

 

[dco43054]

Not enough info for better guesses - but I'd look at the fuses in the engine compartment to make sure one of the major ones didn't blow. The problem is that if one did, the next question is "why"?

Did you try jump starting it off another vehicle? If it starts, then my first guess would be the battery is bad.

I'd call Roadside assistance if you have it from Ford, your insurance company, AAA, etc. and let them try to start it if you don't have the equipment or knowledge to charge or jump start the battery.

I can tell you that when my battery died, it just suddenly died. One night it worked, and the next morning it did not.

 

[FordService]

since lights are working. What gives? Never had an issue, and it only has 10,000 miles on it. I am NOT a car guy. Is this been happening with other Explorer owners? What am I supposed to do...get it towed? Can I check on anything? Sorry, I'm completely lost and frustrated. Any advice would be appreciated. Thanks!

Hi bigdre5,

You can contact Roadside Assistance at 1-800-241-3673 to get your Explorer towed to your dealership. Let us know what you find out once you're there; I'll keep checking in on this thread to see if you need additional help.

Crystal

 

[Halwg]

If it was me, I would still suspect a battery issue of some sort. Call roadside assistance.

 

[DeepBlueSC]

Might be too late to help but did you make sure the shifter is fully engaged in PARK? Lights working and no crank is indicative of this, but you really didn't give enough specific info.

 

[peterk9]

Welcome to the Forum bigdre5.:wavey:
It would be helpful if you added the model to your profile so we know which one we are talking about. Have you tried starting it in Neutral? If pushbutton start, engage emergency brake, push start button twice, then put your foot on the brake and shift to neutral and push the start button. If it starts then you may have a problems with the shifter.

Peter

 

[bigdude2468]

If you have not had it towed I would pull the battery cable and do essentially a hard reset. If you look back in the forum you can find a thread where my 2014 with 9000 miles lost everything associated with what would be the BCM. All the dashboard displays went out, no turn signals, tail lights, emergency flashers, power seats, door locks etc etc. Could not shift it out of park, brake detent stopped working. The car was running and I turned the key off, took the key out and it did not shut off. Was close to a Ford dealer and they had no idea. Disconnected the positive terminal in this case, waited just a few seconds seconds, reconnected it and everything came right back. That was April 30th and it has been fine with no incidents.

 

[EGUY4]

I learned many years ago with car and motorcycle batteries that just because you have enough power to operate accessories does not meant there is enough power to crank the starter, which uses the most of the battery power to crank.

You could have 1 or more dead cells in the battery.
If your battery terminals are dirty with buildup, that could be preventing the full power from the battery reaching the starter.
The same could be the case if you had a loose battery terminal at either end.

Any of these minor fixes in the hands of an unscrupulous mechanic or dealer could cost a small fortune for a fix that would cost you nothing.

I would try to jump it.
If that works then I'd get a new battery.