I say that because every model after 2011 has been the same. All that ford has done basically is a refresh. The 2020 if a complete change, so Ford would want to hear Feed back and Issues and having Ford reps on site will benefit Ford... Think about.
I interpreted it that he's joking that from their perspective and their behavior vacating the forums the fifth gen explorer was something to run away from and not be accountable for, not have to answer to daily as people complain about the many inherent problems (nothing wrong with the ptu/we won't pay to fix it/redesigns ptu with drain hole mid-generation, nothing to see here. et cetera. Also, the lawyers messaging people complaining about joining class action suits doesn't look good...for them. why stick around?). Come back on the redesign and the jeep-like engine orientation and reap all those sweet internet viral points. Praise be!
The Ford reps while here, did not report to Ford itself. Their job was to pass member's concerns to the Regional Service Managers who in turn liasoned with the dealer. The info re problems is gathered from the Ford dealers.
Peter. No matter who they reported to the info still went to Ford one way or another....The RSM Personnel works for ford and will pass the issues reported to Ford, is the only way corrections could be done.
Fake news. ;-) Ford still has people that monitor forums and such, they just don't actively participate any longer.
No the reps left all forums about 3 years ago. This is the info they always posted;
Datsun??? Haven't heard that name much since I got rid of my 1981 Datsun 510 Station Wagon in 1990. They changed over to Nissan in 1986.
