Anyone else's ScanGauge not work when it's cold out?

[celly]

Mine was sort of the opposite. It worked fine when new for a few weeks, then worked sporadically (often cutting off or not starting at all). Then it got cold and it worked fine. I contacted SG, we did some troubleshooting and then they sent me a new system board (easily user replaced) and its works flawlessly ever since.

 

[Hitchhikingmike]

just so as you know Joey,
i have had no issues so far with mine even at -40, but if it does start i will let you know,,

The issue appears to be limited to 3rd generation owners. Or '02 and newer on some Ford vehicles.

 

[RichCresci]

I can't wait to get that new gauge in! the suspense is killing me.

 

[Hitchhikingmike]

Hi Everyone,

If you are having issues still in the cold please contact me at joey.snyder@linear-logic.com and we will get your unit switched out for a brand new one with a pre-paid return label to send us back the non-working one.

We discovered that a wrong component was put on the circuit board that wasn't working in the cold, or hot in some cases. Unfortunately this was only affecting Ford vehicles which made it harder to figure out.

Regards,
Joey Snyder
Linear Logic LLC
888-433-5664 x13

I still haven't heard back form Linearlogic about my scanguage problem. My scanguage is still not working properly below about 45F outside.

Has anyone else heard back about this problem?

 

[RichCresci]

I still haven't heard back form Linearlogic about my scanguage problem. My scanguage is still not working properly below about 45F outside.

Has anyone else heard back about this problem?

Yes!!!! Joey sent me out a new one like 5 days later. It works flawlessly. Email him directly. That's how I got help. The emails listed on the website appear to be useless. I emailed them all 3 times with no answer for months.

 

[Hitchhikingmike]

I emailed Joey directly a few weeks ago too. I just email him again. My scanguage never worked in this cold snap we had the last couple weeks in DFW until the cabin heater warmed it up :/

 

[RichCresci]

That's the exact problem I had. PM me your email if you want, I could try emailing him for you?

 

[Hitchhikingmike]

That's the exact problem I had. PM me your email if you want, I could try emailing him for you?

Thanks. If I do not hear back from in the next couple business days I'll PM you.

 

[-junior]

This forum never stops surprising me, so much help available here.

I'm having the same issue on my 05 Sport Trac XLT, my magic number on the Scangauge II seems to be 40degrees.

This will be my second Scangauge II unit, put some info in the post below

Scangauge II Review

I sent an email to Joey as well, I'll let everyone know the progress of what's going on. Customer service over there seem to really take care of people, my first dealing was really easy too, the sent me an entirely new unit, with prepaid shipping so I could send the old one back.

Thanks again Rich for starting this thread, much appreciated.

 

[Hitchhikingmike]

I actually did here back from Joey and I got a replacement scanguage. I have not had any trouble with the new unit, it turn on immediately when the truck does. Linear Logic has great customer support.

My old unit is now in the mail to be returned to Linear Logic.

 

[-junior]

just wanted to update everyone, i received a new scangauge from linear logic, it's running version 4.02 and is supposed to have the new ford specific components. so far so good, haven't had any issues in the cold. every start of the sport trac it has turned on flawlessly. old unit back in the mail to linear logic, pre paid postage too truly awesome customer support, definitely recommend the scangauge II.

thanks for starting this thread and the contact info!

 

[MCD04EB]

These scangauges are awesome! im thinking about ordering one