FordService
Official Ford Rep
- Joined
- October 25, 2010
- Messages
- 5,281
- Reaction score
- 17
- City, State
- Dearborn, MI
- Year, Model & Trim Level
- 2014
Hey SomeGuy4186, I’m really glad this was taken care of for you! I also agree with what Sgt1411 said about quality. Please don’t hesitate to drop me a line if you’d like any other help.Just an update for anyone who was following the thread, I went back and fourth with the dealership for another 2 weeks with no progress. Then the sales rep who sold us the explorer called and told us to take the car to the place where they installed the system and he promised "they were going to take care of us."(i have a feeling FordCusService gave him a call) We went, and they looked at it, and finally admitted they had installed the wrong one. They explained to us that they have a contract with Rosen to install their systems, but that Rosen also has a system for the explorer with the same headrest. Since we got the first explorer they sold, they didn't have any of the correct headrests so they installed a universal unit instead(I guess they thought we wouldn't notice?). They offered to order the correct headrests for me, and told me it would look identical to stock. I told them I would call them and let them know, and did some investigation on the Rosen system. I finally settled on accepting their offer and am much more pleased. My issue was more with the ****ty pleather on the universal system not matching the interior at all, but the new headrest looks exactly like the original one, minus some grey stitching but its not noticeable. I'm not happy I had to go through all that to get the right headrests, but at least they came through and fixed it at the end
Cory