Ford Customer Care and Timing chains

[RickPA]

I gotta tell you. I sent an email to Ford via their website and asked about the 4.0 SOHC timing chains. I told them I had it done once already but that the fix didn't last. I wanted to know if I could get a no charge replacement. Judging by my dealer's attitude after the first fix I they didn't think I needed one.

Last night I got a call from Ford. I went over the history with the rep. after which he enthusiastically told me that all work was still covered! We went on to have a long chat about my and Ford's experiences. I'm not always a fan of Ford service but I must say this was world class responsiveness.

He told me that the chains and associated parts are replaced at no charge for vehicles less than 7 years old or up to 100k miles (Mine is 6 years old with 97.5k). Also that Ford authorizes a rental for up to 2 days unless there was incidental damage caused by the chains in which case the rental time is increased. He even volunteered to forward my paperwork to the Ford dealer of my choice.

I'm impressed.

 

[Stig]

Job 1... I love Ferds.

 

[tenikiwon]

what's their number. I have a local place that just decided to take mine, right before I roll the bisg 100k
Sounds like the kit that he's getting only included the chain guide. From my understanding I should have the tensioner as well.

Any advise would be good.


Isn't it great when you get a good customer service experience!

 

[jsun]

Rental Car??? The dealership I went to never mentioned a peep about rentals when I requested for a courtesy car.

I've been without my truck for almost two weeks waiting for this work to be completed.WTF...ah well, at least the service and parts are free. If I was paying I'd be yelling at them right about now.

I should have her back in my habd my noon today...if all goes well...

Knock, knock...on wood!

 

[RickPA]

Here's the link to follow for the email:
http://www.customersaskford.com/kate/crc_frame.asp?launchsite=ford.

When you get there click on "Customer Relationship Center", then "Ford", then select what you want.

Also for the numbers you can just go to www.ford.com and click "contact Us" at the bottom of the page.

The rep told me that if use use email you will always get the same person as they are assigned your case using your email address.

I didn't think to ask about the blend door so I sent another email today. Who knows?

 

[DarkFox1]

that sounds like the customer service that I've been trying to find.. but can't.. I've called ford customer care twice in the past month and they have told me both times that they can do nothing for me at all unless I have a check engine light on. I was once neutral on the ford chevy issue.. now if 1 more thing goes wrong with this truck I will be a ford hater.. I'm on the edge cos I can't resolve my issue or find anyone in ford that even cares if I buy another.

howd you contact em? got a name?

 

[Nate1]

Let me put it this way... Ford headquarters.... helpful, nice, caring, attentive, and thorough. Local ford service manager? Hostile, mean, judgemental, unhelpful. Local Ford tech? Friendly, knowledgeable, helpful.
Good luck, my timing system issues have been huge customer service PITAs.....
-----Nate

 

[jazz_master221]

haahaaa ford sux....i just took my x in to the dealer...on monday and i told them not to start it till thursday for the cold start issue of the loud noise on a cold start...heehhe they said ...no problenm found....oh well i'll fix it myself when the warrenty expires.....

 

[DarkFox1]

I had the same issue with a shop.. I had HORRIBLE hesitation when cold. I had a shop drive it.. no problem found.. well after it almost got me in an accident I did the 1st thing I could think of.. cleaned the maf and the air filter and reset the computer, it got better, didn't go away, the weather started getting warmer tho and it finally went away.. no tanks to ford, or any other shop.. where have all the REAL mechanics gone? are we really living in a world where "its just old" and "its picky" are good enough excuses to get handed??