I CAN NOT fully express my frustration with trying to lease a Ford Explorer. I will try to be as brief as possible. I am currently leasing a Ford Edge and wanted the 3rd row seating. Tried to get my configuration in December from Kennedy Ford but nobody in the regional Philadelphia Ford dealer network wanted to trade a vehicle at the end of the year. They only wanted my dealer to purchase it from them. Strike one against Ford. Finally decided to order a Gray XLT Explorer with Navigation, leather seats, 2nd row bucket seats, 202A, power lift gate and tow package. I don't use a sun roof and everything in Ford inventory has a sunroof...and I'm leasing. My salesman said he made calls and Ford will honor the incentives being offered at the end of the year if I order from the factory. Can't remember exact order date but it was somewhere in the last week of Dec. 2013. Build date was Jan 28 (I have the window sticker). Salesman said delivery should be 6-8 weeks at the most. My dealer has been no help in figuring out what is going on so I called Ford Customer Service and Anna Marie called me back and gave me the response that I have been hearing over and over since - There was a lot of snow in Chicago and there is a shortage of rail cars. Now originally my dealer did tell me that there was some sort of recall/return to factory for some issues on some of the Explorer models but the XLT was not one of them. He thought they were just holding up all of them to go through the entire lot. I think this was in Feb. First time I called the Ford customer service rep (800-392-3673) she said that after people call her the customers usually get their vehicles in 2 weeks and she would take care of me. Didn't happen. April 3 I get a call from Rachel in customer service saying Anna Marie moved to another group and she would take over. She thought I would have my vehicle by the following week but would call me on Tuesday to follow up. Never hear back from her and left 4 messages. When I called back again today I was told that Rachel was no longer my district customer service rep and they would have the new one call me. Rachel had originally told me that my vehicle was in Ohio - this was 18 days ago. Today, nobody can tell me where my vehicle is and it has no ETA attached to it. I transferred to Ford Marketing department (800-334-4375) and Samantha was lovely and very helpful but couldn't find a similar vehicle in current dealership inventory from NY, NJ, PA, OH, DE, MD, VA, IL, MI or IN. I travel and would have driven it home. To top it all off, my current lease is now extended a second month to 41 months and the battery died. Can anyone feel my pain? I really wanted the Explorer but I am so fed up that I am seriously thinking about walking away and looking at Honda and other vehicles with 3rd row. Nobody can tell me what is happening and when my vehicle will be delivered. CAS-4119141