I will never buy another Ford again after my 2016 Explorer Sport experience. I've written a letter to Ford and the dealership where I bought it brand new over a page long listing everything that I've had to bring it in for. Waste of time and money. I don't have time to go into all the detail now, but know that many of these weren't just break and replace a part type of repairs. There are other backstories of incorrect part numbers in Ford catalog causing wrong parts to be delivered and extreme downtime without the vehicle, replacement parts arriving DOA as we make plans to take off work early to pick up the vehicle on the presumed completion date, etc. Here's my abbreviated list.....keep in mind this was a factory-ordered vehicle (straight from the factory) -->
At delivery - missing a part on the Glovebox (that's right completely missing;
At delivery - missing leather stitching around base of headrest from factory;
Headlamp would not turn off, even when turned completely off, had to disconnect the battery each time before replacement;
Computer module in the steering column failed causing the blinker to function erratically;
Transmission failed, skipped gear, had to be rebuilt,
Transmission leak immediately after repair, new gasket;
Paint Primer was not applied correctly at the factory on the front of the hood caused premature paint failure and corrosion within year 2;
Weather stripping around driver door failed within year 2
Air bag warning light stayed activated. I believe there was a recall for this. Wiring harness replaced.
Power transfer unit (PTU) leaking oil, failed shaft seal.
Rear heater core failed. Replaced core.
The replacement heater core failed almost exactly one year from the original replacement. Replaced core. Residual leak not cleaned properly so after we drove from the dealer, continued to "leak" more residual fluid causing more investigation as to if there was more leaking.
Strut mount failed causing binding in the steering.
There were also other recalls such as rear toe link replacement, the Co2 leaking to the interior from the exhaust, roof rack rails failing and coming away from the roof (we currently are experiencing this). Had carved out time to drop the vehicle off for this recall repair, after delivering, told on the phone that the (cheap) repair that Ford approved was no good and failing a short time after the repair so they discontinued it until another approved method of repair could be flowed out. Had to pick the vehicle up with no repairs done.
Also keep in mind, the vast majority of these failures happened within about 3 years of the vehicle being produced, the remainder within a couple of years after that.
Maybe it's just my experience, but I can say from my standpoint this vehicle has ZERO reliability credibility. As a contrast, I had an Altima 3.5 with every bell & whistle available at the time, and in over 300,000 miles the only repairs I had to do were a couple of cheap/easy Cam Angle sensors, which I did myself, and a Cat convertor job that I had a mechanic do. That's it.
Take this for what it's worth, but that Ford is a piece.