MPG down, shattered valve after tune up, knock in front suspension | Ford Explorer Forums

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MPG down, shattered valve after tune up, knock in front suspension

Limited93

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Hi Folks,

Since I'm the new guy on the block and new as far as owning a four wheel drive, I have a few questions about the problems I'm having. In December we planned a trip to Texas. I have a 1993, 4.0, Limited Explorer. I purchased this vehicle the year before, it had 91,000 miles on it and it was in excellent shape. I always got around 19MPG until this last December. It dropped to around 17.2 to 17.5. About the same time I noticed a tick in my CB, so I felt the plug wires were shorting out. I had no time to do a tune up myself, so I took it to the Ford dealer. I told them that I also had a knock in the left front wheel area and that I already put new shocks on it, but still when I went over a bump I had the same knock. It still sounds like the same bad shock sound. I told them that I was taking this vehicle to Texas and I needed it in a month. They took it in and informed me I needed new plugs, that the left hub gear was cracked, the front U joints were bad, the transmission fluid needed changing, the lower radiator hose was leaking, and the right brake rotor was under specs. I told them to fix everything. After paying the $1795, we were off on our vacation.
Down the road, the same knock was heard in the left front wheel area. By the time we got to Texas it was idleing bad. We cut our trip short and turned around and came back. Heading into Oklahoma City, I heard a loud clunk in the engine area and the speed went down from 80MPH to 35MPH. I thought I threw a rod. I managed to get off at the next exit. The next day I found a mechanic at the local PepBoys. This guy was sharp and came in on his day off to fix a bunch of cars and he squeezed me in since I was a thousand miles away from home. He checked the motor out and phoned me at the hotel. He let me know that park plugs were in bad shape and there was damage to the engine because of the plugs. He asked me when they were replaced and I said less than 2,000 miles ago. He was lost for words. He told me I needed new spark plug wires, a new set of plugs, and a new coil. He said while he was at it he would clean the injectors for me. He said this would get me home and I could argue the problem out with my mechanic. He puts the old parts in a box and gave them to me. Two plugs had the contacts burnt completely off and the electodes landed in the cylinders the rest of the plugs were burnt, but not as bad as the first two, the bad ones were in cylinders 2 and 4.
I took the Explorer back to the dealer, they checked it out and said that I had a shattered valve. I told them that one of the electrodes must have nailed it, he said there was no proof of that. I asked if Ford was going to warrantee the damage, he said they wouldn't.
My question to everyone is: What could cause the correct Motorcraft platinum plugs to burn hot, if they were not faulty? What else could have caused valve number 5 to shatter if something didn't hit it? The vehicle now runs like a motor boat and I got 12MPG on the way home. What could be causing the knock in the left front wheel area?
Please, if you answer this on this list, can you email me privately because I don't get much chance to sit on this computer. Thank you very much.
Email: onegun2@aol.com

Limited93

[Edited by Limited93 on 01-13-2001 at 07:05 PM]
 



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id say the radius arm bushing

id say it is the radius arm bushing it would be the bar that comes back off of your front axle to a brace on the frame. there is a bushing in that brace and the arm that comes back if you look at it then it will probably be really smushed. as far as the Ford probably if they say they didn't do it id argue till the Blue!. Welcome to the site its the best one i have found. goo luck
 






I am a little confused as to which valve you said is bad. In any case if you have the recipt from the work performed by Ford and thankfully you have all the parts to prove they were bad. Ford IS liable for the damage PEROID! If they installed the plugs (correct or not) and the plugs were the cause of the engine failure they are liable. If the service department doesen't want to help go to the store manager, if he/she refuses to help contact Ford headquarters. They will get to the bottom of the problem. You may also try talking to another Ford dealer and see if they can help shed some light on the problem or point you in the right direction. At the least Ford should offer to replace the engine (do not accept a new head for the one side, because there is most likely other internal damage to the engine) and have you pay the labor. But in reality they should do the entire job (including providing a rental/loaner) at no cost to you. As for the noise, I agree with A91EB.
 






Hi,

A friend gave me a phone number to a Melrose Park, Illinois Ford phone number that I'm supposed to call. If I don't get results from them, I'm supposed to call Ford in Detroit. Then if all else fails, I'm supposed to get a lawyer. The hole thing is one big mess. Now I find out from someone that works for an Auto parts store this dealership isn't worth working for. To bad I didn't know that before I took the Explorer in. I should have cut out my hours at work and did the tune up myself. This will teach me a lesson.
I still don't understand how this dealership can say that the plugs weren't at fault. Nothing that I know of other than a timing chain or gears, or a broken rod would have caused such damage. Something had to hit the valve, the only thing that could have done this was the electrodes from the plugs that came loose.
This is also confirmed from everyone that I've talked to. If anyone else has any ideas, I'd sure like to hear them before I start climbing all over the Ford company.

Limited93
 






Personally as an ASE certified mechanic I have seen several engine failures and from the discription you gave I can see only one thing that could have caused the damage, the broken spark plug. I can not confirm this without actually seeing the damage myself, but I see no other explanation for the damage.
 






cyl #5

Since you said it was cylinder #5 that had all of the problems, maybe the reason has something to do with a leaky head gasket?

On the Ford V6 OHV, cyl #5 is the one that is supposed to show signs of a leaky gasket if it has a lot of deposits on it. Maybe the gasket seal went completely and oil went in and totally fouled your plug, detonating the plug and causing it to break, and then the piece of the plug damaged your valve. Just a thought...
 






Originally posted by mrboyle
Personally as an ASE certified mechanic I have seen several engine failures and from the discription you gave I can see only one thing that could have caused the damage, the broken spark plug. I can not confirm this without actually seeing the damage myself, but I see no other explanation for the damage.

Thanks Mike, now I'll have to find out what Ford is going to do about this. I'll let you know.

Limited93
 






Originally posted by Limited93
Originally posted by mrboyle
Personally as an ASE certified mechanic I have seen several engine failures and from the discription you gave I can see only one thing that could have caused the damage, the broken spark plug. I can not confirm this without actually seeing the damage myself, but I see no other explanation for the damage.

Thanks Mike, now I'll have to find out what Ford is going to do about this. I'll let you know.

Limited93

Hi Mike, I have just finished talking to a Ford representative at their Detroit Office. They told me that it doesn't matter what they told me at Pepboys, that the diagnosis must be done by a Ford dealership. I told her they are denying that the plugs had anything to do with the shattered valve. I then said that I was getting a lawyer. She said she would mark that down on her notes.
As to the post that it might be a head gasket that let oil in and fouled out the plugs. There is no sign of any oil fouling in any of the cylinders and on any of the plugs, including the two that lost their electrodes. The two bad cylinders are cylinders 2 and 4. Ford claims that VALVE No. 5 is shattered.
As far as I'm concerned Fords inability to take care of this product means, no more Fords for me. They have you over a barrel if Ford service doesn't accept responsiblity. I have just phoned a lawyer, and I'll keep you posted of the outcome.

Have a nice day,
Tom Murray (Limited93)
 






My radiator split in half a couple days after i bought my 94 (had around 52000 miles on it when i bought it) 2000 miles later the tranny gave up, had to get a total rebuild. And then last week, my brake lights, cruise control, and blinkers died. Now at 60000 miles. I called fords customer service, and was told they were starting an investigation, and would get back to me in 2-4 weeks. Needless to say I wasnt to pleased. When i bought the car, I bought it from Bay Area Ford in Houston Tx, (stay the #$%& away from there) and i bought it without the 30 warranty because the dealership has a rep for not honoring anything, and bad customer service. They made me stand in front of the car while holding a sign that said i purchased the car with out a warrant before i could drive off the lot. I will never again go to a ford dealership, for service, or to buy one.
 






Originally posted by Houston at NCSU
My radiator split in half a couple days after i bought my 94 (had around 52000 miles on it when i bought it) 2000 miles later the tranny gave up, had to get a total rebuild. And then last week, my brake lights, cruise control, and blinkers died. Now at 60000 miles. I called fords customer service, and was told they were starting an investigation, and would get back to me in 2-4 weeks. Needless to say I wasnt to pleased. When i bought the car, I bought it from Bay Area Ford in Houston Tx, (stay the #$%& away from there) and i bought it without the 30 warranty because the dealership has a rep for not honoring anything, and bad customer service. They made me stand in front of the car while holding a sign that said i purchased the car with out a warrant before i could drive off the lot. I will never again go to a ford dealership, for service, or to buy one.

Hi Houston,

I had the work done at Apache Ford, Sandwich, Illinois. That is the last time I take anything to them. They don't look out for the owner of the vehicle and Ford doesn't stand by their products. I just finished talking to another Explorer owner. He bought his 97 brand new. He's having every kind of problem under the sun with the electronics. He says he's going with a Toyota 4x4 next time. I might go along with him on that, but I sure don't like the idea of it. It's a shame that the American companies don't stand behind their products. When they loose business it is their fault.
I see Olds is going out of business, that is a shame because I have 200,030 miles on my '85 Regency and my wife has 110,000 miles on her Ciera with a four banger in it. Neither of these cars has given us any sign of any problems. I'd consider an Olds' Bravada, but since they are not going to make Olds, I would have to say GM is making a big mistake. I sure don't want a Chevy.

Limited93
 






the only thing i can say
do it your self
i'm 17 years old
i go to school and i have two jobs
i still find time work on my explorer
i am not most expeirenced mechanic in the
world but i do it because i don't trust ford
nor do i trust any shop with my explorer
i mean not to stop you from getting a lawsuit
against ford i hope something good
turns out of all this.


[Edited by BIG-B on 01-15-2001 at 05:00 PM]
 






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