Navigation Bug on 2011 XLT

[simplysql]

Took our XLT on our first road trip this weekend - Atlanta to Amelia Island, FL - stopped for gas about 300 miles from Atlanta, had been using the navigation without issue - started the car back up, got a SD Card fault on the navigation - would not display anything navigation-related. Took out the SD card, the error didn't change, and the system didn't seem to even register that the card was out. Drove about 100 more miles and pulled into a Ford Dealer - Service Manager was much too busy to even step out of his office to look at the message -suggested that I go and ask one of the new car salesmen for help. During this time, the car had been powered off - got back in, system said it was updating - once it finished, navigation worked perfectly. Just a software glitch I suppose. Anybody else seen this?

It reminded me of how terrible Ford service had been in the past - and doesn't appear to have changed. I've had similar experiences with Ford dealers in Atlanta as well. My only other experience with service is with Porsche, Nissan, and Toyota, and Ford pales in comparison.

 

[w1kedz]

Took our XLT on our first road trip this weekend - Atlanta to Amelia Island, FL - stopped for gas about 300 miles from Atlanta, had been using the navigation without issue - started the car back up, got a SD Card fault on the navigation - would not display anything navigation-related. Took out the SD card, the error didn't change, and the system didn't seem to even register that the card was out. Drove about 100 more miles and pulled into a Ford Dealer - Service Manager was much too busy to even step out of his office to look at the message -suggested that I go and ask one of the new car salesmen for help. During this time, the car had been powered off - got back in, system said it was updating - once it finished, navigation worked perfectly. Just a software glitch I suppose. Anybody else seen this?

It reminded me of how terrible Ford service had been in the past - and doesn't appear to have changed. I've had similar experiences with Ford dealers in Atlanta as well. My only other experience with service is with Porsche, Nissan, and Toyota, and Ford pales in comparison.

We had this happen on our trip to norcal a couple of weekends ago. The fix for us was turn off the car, remove the key, open and close the door (to trigger the deck to shut off), then wait for 10 minutes. After the 10 minutes I turned back on the car, the deck did the "Running scheduled maintenance" with the sync logo, and then everything came back up normal. I considered it "rebooting my ford"

It's a small computer, it will freeze/hang once in a while. I've seen most people here mention either doing a master reset, or pulling the fuse for the sync system, I found the 2 times I've had it freeze up the above procedure caused it to reboot just fine.

 

[simplysql]

thanks - good to know. I do like the nav - it's a great unit - very nice.

 

[JAZNY]

What bothers me is the implication that "scheduled maintenance" would be done as a priority over the user's priority to use the feature while driving. Is this a canned "scheduled maintenance" message coming up when it really is a poor choice of words to address a system re-boot because of a "hang"? or is this really system maintenance being performed?

I've read just about the complete PDF owners manual, and don't recall any comments on frequency of scheduled maintenance. Has anyone else?

 

[w1kedz]

What bothers me is the implication that "scheduled maintenance" would be done as a priority over the user's priority to use the feature while driving. Is this a canned "scheduled maintenance" message coming up when it really is a poor choice of words to address a system re-boot because of a "hang"? or is this really system maintenance being performed?

I've read just about the complete PDF owners manual, and don't recall any comments on frequency of scheduled maintenance. Has anyone else?

It's a canned message. It's actually the boot logo as far as I can tell. I think it's doing what would be the equivalent of a checkdisk in windows for errors. If you pull the fuse on the sync, and then plug it back in, you get the same message on boot.

 

[2FST4U]

Mine has "hung" several times in the week we've owned it. It's actually becoming very frustrating and I'm beginning to questions the long-term reliability of the system. It's a very quirky system with non-responsiveness and incorrect interpretations of inputs. I'm frankly a little surprised that with the Microsoft engine and Ford that they do not have a more reliable system used in production. I think that if it worked well and responded well to commands, it would be a very neat system. One thing for sure, unlike a PC do not get ahead of this thing with the commands. It immediately reacts by locking up or “hanging” requiring you to stop the car, turn off the engine, open the door to shut everything down, and then restart the system.

While I’m at it, the Navigation seems to leave much to be desired. I’m used the Garmin’s which seem to be nearly flawless and very intuitive to use. Perhaps Ford should have worked a deal with them to provide the navigation programming?

 

[JAZNY]

Sounds like a slow processor with a small buffer and too little RAM!