Need Help Determining New/Used Condition of 5R55S Solenoid Pack

[ackatack]

Hello all,

I am looking to do a transmission service on my 2004 Eddie Bauer. The transmission has been shifting hard, especially into reverse, and has some odd shifting points. I have read several threads on this forum and felt prepared to tackle the job.

I ordered what I thought was a new Ford OEM solenoid pack from Amazon.

Here are some pictures of what I received: picture 1, picture 2, picture 3, picture 4, and picture 5. It is difficult to tell in picture 4 but there are a couple half-inch long holes in the plastic bag.

This solenoid pack, not only is opened, appears used to me. I started writing to the seller to ask for a return but thought I would check here first. What do you guys think?

Thanks for your time!

 

[D Hook]

Sure looks like it's been in the fluid already. I wouldn't chance it myself, since it's not a job I'd want to do even once, much less twice.

 

[JoshMcMadMac]

They do come packed in fluid. Double check the part number on it and let us know, that should help figure out if it is new. I would recommend sticking to getting them straight from a dealer like Tasca, as it is the same price and definitely new.

 

[ackatack]

Double check the part number on it and let us know, that should help figure out if it is new.

Can you please tell me where I should find a part number? I see a few markings on it and I can list them all if that would be helpful.

 

[expressonate]

Get a return authorization. Even if it's not a used componant, I wouldnt trust it to function properly after being beat up in a box like that without any protection...

 

[Number4]

Packaging concern aside, if it's been used, it'll have marks where the screws tighten down on it.