sounds about right check the gains on the amp heres a process i heard somewhere, correct me if im wrong: Turn your amps gain all the way low, (higher voltage), then turn your head unit to 3/4 full volume, finally adjust your amps gain up (lower voltage) till its loud
or the easier way is find out your HU preamp Voltage and match the gain to that.
-finally if that doesn't work check all wiring, incuding the wires from amp to sub, inside box as well!
PS: (how do you have your sub wired to the amp)