gtrn
New Member
- Joined
- August 8, 2015
- Messages
- 4
- Reaction score
- 0
- City, State
- San Diego, CA
- Year, Model & Trim Level
- 2013 Explorer
I need to vent....
I purchased a CPO explorer and the extended warranty from Villa Ford in Orange County. As I drove home to San Diego after purchasing the vehicle, I realized they didn't disengage the dealer installed alarm and also, the low tire pressure light came on. 2 days after I bought the vehicle the check engine light turned on and the car ended up in the shop.
2 1/2 months after buying the vehicle (38k miles), the power sunshade for the moon-roof stopped working (didn't close all the way), the driver-side door panel started to come apart, and tire pressure warning light still comes on. I attempted to get it fixed in San Diego, but was told it wasn't covered by the warranty, I called Villa Ford and they told me to bring them the car and they would do what they could to fix it.
I made the drive again to Villa Ford and they had the car for 1 week. When I was called and told the car was ready and had to pick it up the next day, I told them I worked that night so to be there in the morning meant I would not have slept yet. I was told the rental car was no longer covered and needed to return it and pick up my car. Management on the sales side and service side could careless.
When I picked up my car, it wasn't even ready for me, when it finally came out, the door panel was glued back together to fix it and looked like it was done by a child. The sunshade that used to close leaving a 1 inch gap, now is completely wide open to the back of the vehicle leaving myself and kids roasting in the sun. Plus I wasted 8 hours of my life driving to Orange County. and back twice. But they did plug the tire with a nail in it, as they should since they sold me a car with a nail in the tire. To have a vehicle fall apart with only 38k miles and to have a dealer now give me my car back worse than it was is completely uncalled for. I do not recall a time where I was more upset than I was picking up my car. I liked the explorer, but the workmanship of the factory and dealers have made me never want another one.
I purchased a CPO explorer and the extended warranty from Villa Ford in Orange County. As I drove home to San Diego after purchasing the vehicle, I realized they didn't disengage the dealer installed alarm and also, the low tire pressure light came on. 2 days after I bought the vehicle the check engine light turned on and the car ended up in the shop.
2 1/2 months after buying the vehicle (38k miles), the power sunshade for the moon-roof stopped working (didn't close all the way), the driver-side door panel started to come apart, and tire pressure warning light still comes on. I attempted to get it fixed in San Diego, but was told it wasn't covered by the warranty, I called Villa Ford and they told me to bring them the car and they would do what they could to fix it.
I made the drive again to Villa Ford and they had the car for 1 week. When I was called and told the car was ready and had to pick it up the next day, I told them I worked that night so to be there in the morning meant I would not have slept yet. I was told the rental car was no longer covered and needed to return it and pick up my car. Management on the sales side and service side could careless.
When I picked up my car, it wasn't even ready for me, when it finally came out, the door panel was glued back together to fix it and looked like it was done by a child. The sunshade that used to close leaving a 1 inch gap, now is completely wide open to the back of the vehicle leaving myself and kids roasting in the sun. Plus I wasted 8 hours of my life driving to Orange County. and back twice. But they did plug the tire with a nail in it, as they should since they sold me a car with a nail in the tire. To have a vehicle fall apart with only 38k miles and to have a dealer now give me my car back worse than it was is completely uncalled for. I do not recall a time where I was more upset than I was picking up my car. I liked the explorer, but the workmanship of the factory and dealers have made me never want another one.
