question about radiator fluid

[A Wise Guy]

So I got my radiator and thermostats replaced on friday and there was still a coolant leak coming from the vehicle when I picked it up.

I took the vehicle this morning to ford, and service department refused to check my vehicle out because they were too busy. I told them I dont care if you are busy or not you should have done proper job from the first time around. So I complained to the general manager of dealership about service I received and they a look at my vehicle.

I just called up the dealership to find out whats wrong with my car, they told me the reservior container that holds the coolant has a hairline crack in it and then sister of gm works at service department as well and goes over the phone, "this happen to my explorer as well when i had to replace the radiator so what i can do for you is not charge your labor and just the part only which is 48.05+tax." So now I am wondering if she was bullshitting me that she owns a explorer and making up that whole story just to make money."

In my opinion when they did the pressure test to find out coolant last week, the resevior was fine, and when the technician installed the part on probably damage it by accident is my guess.

P.S. This is only ford dealership we got this island where I live in hawaii too, so its kind of like a monopoly to them until another ford dealership opens up but that hasn't happen for 30 years so far.

Should I fight it and have them replace part?

What is everyone opinion on this?

heres a picture to see how old this service department is,

My suggestion is replace the tank and quit complaining when you got a deal to begin with.
Another suggestion is quit starting new threads for a continuing problem.

 

[rusty813]

i picked up car from ford yesterday, they replaced the coolant reservior tank, I started my car up this morning and heard a squeaky noise for 15 seconds then it went away, I am honestly think its the technician who installed these parts back on is not being careful and with what they are doing, I am wondering what should I check for now. This noise never existed before I got the radiator replaced. It looks like it could be the fan or the belt. I also saw a dent in the new radiator they installed if I can take picture of the part, today I will show you damage on the radiator just kind of dark.

Just gets annoying I have to give up my car to people who do ****y jobs.

Thanks everyone for helping me out with this problem. I also wrote a letter to ford to issue a recall I will keep you posted on the update I should hear back from them on friday. I plan on calling them until they do something about it.

 

[patrick112390]

i picked up car from ford yesterday, they replaced the coolant reservior tank, I started my car up this morning and heard a squeaky noise for 15 seconds then it went away, I am honestly think its the technician who installed these parts back on is not being careful and with what they are doing, I am wondering what should I check for now. This noise never existed before I got the radiator replaced. It looks like it could be the fan or the belt. I also saw a dent in the new radiator they installed if I can take picture of the part, today I will show you damage on the radiator just kind of dark.

Just gets annoying I have to give up my car to people who do ****y jobs.

Thanks everyone for helping me out with this problem. I also wrote a letter to ford to issue a recall I will keep you posted on the update I should hear back from them on friday. I plan on calling them until they do something about it.

he might have spilled some coolant on the belt, if your not careful filling the rad the fan will sling it everywhere. grab some brake clean and hit the belt with it when its running. coolants nasty on belts

 

[mechanic62]

Thanks everyone for helping me out with this problem. I also wrote a letter to ford to issue a recall I will keep you posted on the update I should hear back from them on friday. I plan on calling them until they do something about it.

Call when you are sitting down and oh yeah, don't use a cell phone or you WILL rack up serious minutes!

 

[rusty813]

well i took it down to firestone today, and they provided excellent customer service to me the guys there didnt even charge me to look at my car and found the problem faster then ford within seconds usually takes the dealership 4hrs to find the problem, it is tension pulley that is woren out vibratoring alittle